Customer Success Team Lead - Hybrid Role

Cornerstone Building Brands, Inc.; Auburn (WA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical benefits starting day 1

Dental benefits starting day 1

Vision benefits starting day 1

401k

PTO

Job summary

Cornerstone Building Brands is seeking a Customer Success Supervisor to lead a CSR team, ensuring premier service for direct and indirect customers. The role reports to the Customer Services Manager and offers a hybrid schedule at a western facility with two days onsite per week.

You will plan workflows, engage customers, train CSRs, and drive continuous improvement using dashboards and KPIs while collaborating with Sales and Operations to meet company objectives.

Qualifications

• Industry knowledge of building products and sales management in dealer, distribution, retail, two‑step and consumer channels.
• Strong problem‑solving, negotiation and communication skills.
• Efficient time management and ability to prioritize multiple tasks.

Responsibilities

• Plan and prioritize daily activities using CRM, telecom systems and dashboards to optimize workflows.
• Interact with customers to ensure needs are prioritized and addressed promptly.
• Lead training sessions for CSRs on soft skills, product knowledge and systems.
• Collaborate with Sales and Operations to align customer success with business goals.
• Drive performance via dashboards and KPIs and escalate when needed.

Skills

Industry Knowledge

Skills

Time Management

Interpersonal Skills

Adaptability and Flexibility

Resilience

Learning Agility

Collaboration and Teamwork

Education

High School Diploma or equivalent

Bachelor’s degree is a plus

Tools

Telecom software

Microsoft Office

Job description

Cornerstone Building Brands is seeking a Customer Success Supervisor to lead a CSR team, ensuring premier service for direct and indirect customers. The role reports to the Customer Services Manager and offers a hybrid schedule at a western facility with two days onsite per week.

You will plan workflows, engage customers, train CSRs, and drive continuous improvement using dashboards and KPIs while collaborating with Sales and Operations to meet company objectives.