Customer Success Pro - Windows & Doors (Hybrid)

Cornerstone Building Brands, Inc.; Rocky Mount, Northern (VA, KY); Híbrido; USD 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental and vision benefits on

401k and PTO

Resumo da oferta

Cornerstone Building Brands, Inc. in the United States is seeking a Customer Success Representative for a hybrid role at a plant location with on-site two days per week (Tuesday and Wednesday).

You will support customers in our windows and doors unit, handling orders, pricing inquiries, delivery coordination, and warranty matters while partnering with sales and operations. Responsibilities include account management, accurate information sharing about pricing and product updates, and providing

Qualificações

• Education: High School Diploma or equivalent; bachelor’s degree is a plus.
• Experience: 1-2 years of direct customer and consumer support experience, preferably in the building products industry.
• Industry Knowledge: Understanding of the building products industry and sales management in dealer/distribution/two-step channel segments.
• Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.

Responsabilidades

• Customer Support: Provide product and service assistance and resolve issues from order receipt through delivery, invoicing, and warranty.
• Account management: Inform leadership and sales teams of customer activities; monitor orders for smooth processing.
• Information Accuracy: Provide pricing, product updates, and order factors; communicate changes clearly; encourage portal usage.
• Issue Resolution: Assist with inquiries or problems concerning orders; respond promptly for swift resolution.
• Technical Support: Offer product technical information and connect customers with divisional experts when needed.
• Collaboration: Partner with sales and operations to ensure premier customer experience.
• Escalation Management: Engage Team Leads for escalated issues.
• Training: Assist with CSRs training and onboarding; lead training sessions on configurators/portals.
• Continuous Improvement: Contribute to process improvements and special projects to boost satisfaction and efficiency.

Conhecimentos

Customer support

Communication

CRM

Office 365

Formação académica

High School Diploma or equivalent

Bachelor’s degree is a plus

Ferramentas

CRM

Microsoft Office

Descrição da oferta de emprego

Cornerstone Building Brands, Inc. in the United States is seeking a Customer Success Representative for a hybrid role at a plant location with on-site two days per week (Tuesday and Wednesday).

You will support customers in our windows and doors unit, handling orders, pricing inquiries, delivery coordination, and warranty matters while partnering with sales and operations. Responsibilities include account management, accurate information sharing about pricing and product updates, and providing