Customer Success Team Lead - FinTech & Lending

Figure; Reno (NV); On-site; USD 77,000 - 86,000; Full time

Benefits offered by this job

Health, vision, dental insurance

HSA/FSA/Dependent Care

Life and disability insurance

Holidays & PTO

Paid family leave

Education reimbursement

Job summary

Figure Technology Solutions, Inc. seeks a results-driven Team Manager to lead a Customer Success team of up to 18 associates. You will oversee daily operations, coach, track metrics, and resolve escalated issues to maintain top-tier service.

The role requires 3–5 years of leadership in customer support, strong communication, policy ownership, and proficiency with workforce management tools and CRM systems. An NMLS license is required in eligible states, and you will collaborate with HR, IT and

Qualifications

• 3–5 years of leadership in customer support or contact centers.
• Strong communication and interpersonal skills.
• Proven ability to enforce policies and own team results.
• Strategic thinker with problem‑solving skills.
• Proficiency with workforce management tools and data analysis.

Responsibilities

• Lead team, set expectations, coach and develop members.
• Monitor performance metrics, SLA adherence, and drive improvements.
• Equip team with product knowledge and best practices.
• Manage daily operations and escalated issues, ensuring timely resolutions.
• Liaise with Workforce Management, HR, and IT to resolve concerns and maintain efficiency.

Skills

Leadership

Communication

Policy adherence

Strategic thinking

Problem solving

Data analysis

Workforce management

CRM systems

Tools

CRM systems

Data analytics tools

Job description

Figure Technology Solutions, Inc. seeks a results-driven Team Manager to lead a Customer Success team of up to 18 associates. You will oversee daily operations, coach, track metrics, and resolve escalated issues to maintain top-tier service.

The role requires 3–5 years of leadership in customer support, strong communication, policy ownership, and proficiency with workforce management tools and CRM systems. An NMLS license is required in eligible states, and you will collaborate with HR, IT and