Client Success Associate - FinTech & Blockchain

Figure Lending; Dallas (TX); On-site; USD 60,000 - 71,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

Employer-paid premiums for dependents

401k and commuter benefits

HSA/FSA

Life and disability insurance

Job summary

Figure Technology Solutions, Inc. seeks a Customer Success Associate to handle inbound calls, chats, and emails, guiding customers through the application process and resolving issues with empathy.

You’ll become a product expert in a fast-paced call center and help move customers through each step of their experience. The role emphasizes clear communication, problem-solving, and a solutions‑oriented mindset, with ongoing training and licensing programs to grow your skills and support team goals.

Qualifications

• 1+ years in a customer-facing role.
• BA/BS from an accredited university preferred.
• Clear, confident, and compassionate communication skills.
• Ability to become a licensed e-notary, including background checks.

Responsibilities

• Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.
• Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.
• Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email.
• Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience.
• Provide technical support and troubleshooting on a variety of platform issues.
• Conduct video notary sessions with attention to detail and professionalism.
• Participate in new training and licensing programs to grow your skills and support team goals.
• Contribute to a high-energy, collaborative team environment in the Customer Support Center.

Skills

Customer service

Communication skills

Licensed e-notary

Education

Bachelor’s degree

Job description

Figure Technology Solutions, Inc. seeks a Customer Success Associate to handle inbound calls, chats, and emails, guiding customers through the application process and resolving issues with empathy.

You’ll become a product expert in a fast-paced call center and help move customers through each step of their experience. The role emphasizes clear communication, problem-solving, and a solutions‑oriented mindset, with ongoing training and licensing programs to grow your skills and support team goals.