Customer Success & Support Specialist

Clear Capital; Reno (NV); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off and holidays

Wellness programs and EAP

Job summary

Clear Capital is seeking a Customer Support Specialist in Reno, NV. The role focuses on day-to-day requests for valuation products, building strong relationships with customers, and delivering prompt, high-quality support to streamline their business operations.

You will handle high-priority voice and email requests, provide order status updates, support implementations, and coordinate with other departments to ensure customer needs are met. Overtime may be required as needed.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in MS Excel and capable of manipulating large spreadsheets.
• Demonstrated ability to work in a fast-paced environment and take ownership of tasks.
• Experience in customer service is a plus.

Responsibilities

• Foster positive customer relationships through day to day interaction
• Respond to high priority voice and email requests
• Provide status updates on orders
• Customer implementation support
• Correct products that are returned by customers
• Facilitate order completion
• Work with other departments to help process workflow and ensure customer needs are met

Skills

Verbal and written communication

MS Excel

Fast-paced environment

Team player

Overtime ready

Job description

Clear Capital is seeking a Customer Support Specialist in Reno, NV. The role focuses on day-to-day requests for valuation products, building strong relationships with customers, and delivering prompt, high-quality support to streamline their business operations.

You will handle high-priority voice and email requests, provide order status updates, support implementations, and coordinate with other departments to ensure customer needs are met. Overtime may be required as needed.