Customer Success & Support Specialist

Clear Capital | CubiCasa | restb.ai; Reno (NV); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Profit sharing

401(k) plan

Medical insurance

Dental insurance

Vision insurance

PTO & holidays

Wellness programs

Job summary

Clear Capital is seeking a Customer Support Specialist to handle day-to-day requests for valuation products and build strong relationships with customers. You will respond to high-priority inquiries, provide order status updates, and support customer implementations. The role requires proactive problem solving and teamwork in a fast-paced environment.

The company offers comprehensive benefits, a competitive hourly rate, and opportunities for professional growth.

Qualifications

• Excellent verbal and written communication skills.
• Proficient in MS Excel and capable of manipulating large spreadsheets.
• Strong work ethic and proactive mindset.
• Ability to identify patterns and trends and implement changes.
• Team-oriented with capacity to handle volume spikes.
• Self-motivated problem solver in fast-paced environments.
• QA experience is a plus.
• Customer service experience is a plus.
• Experience on Commercial and/or QA teams is a plus.
• Willingness to work overtime when needed.

Responsibilities

• Foster positive customer relationships through day-to-day interactions.
• Respond to high-priority voice and email requests.
• Provide status updates on orders.
• Support customer implementations.
• Correct products returned by customers.
• Facilitate order completion.
• Collaborate with other departments to meet customer needs.

Skills

Verbal communication

Written communication

Work ethic

Data analysis

Teamwork

Problem solving

Quality Assurance

Customer service

Commercial/QA experience

Overtime

Tools

Excel

Job description

Clear Capital is seeking a Customer Support Specialist to handle day-to-day requests for valuation products and build strong relationships with customers. You will respond to high-priority inquiries, provide order status updates, and support customer implementations. The role requires proactive problem solving and teamwork in a fast-paced environment.

The company offers comprehensive benefits, a competitive hourly rate, and opportunities for professional growth.