Customer Success Leader: Train, Guide & Optimize

Cornerstone Building Brands, Inc.; Fort Myers (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

PTO

Paid holidays

Life insurance

401k

Tuition reimbursement

Training and professional development

Job summary

Cornerstone Building Brands, Inc. in Fort Myers, Florida, is looking for a Customer Success Lead Representative to join their dynamic team. In this role, you will contribute significantly to customer care while also supporting your team members. You'll be responsible for customer engagement, issue resolution, and training.

The ideal candidate will have 4+ years of experience in customer support, with a strong understanding of the building products industry. Additional benefits include medical, dental, and vision coverage starting on day one, along with PTO, paid holidays, and professional development opportunities.

Qualifications

• 4+ years of proven direct customer and consumer support experience, preferably in the building products industry.
• Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments.

Responsibilities

• Strategically plan daily activities using CRM systems for workflow efficiency.
• Regularly interact with customers to prioritize and address their needs.
• Resolve customer inquiries related to product quality and delivery coordination.
• Conduct training sessions for Customer Service Representatives.
• Support Customer Success Manager with process improvements.

Skills

Problem-solving

Negotiation

Communication

Interpersonal Skills

Time Management

Adaptability

Education

High School Diploma or equivalent

Bachelor’s degree

Tools

Telecom software

Microsoft Office (Word, Excel, PowerPoint)

Job description

Cornerstone Building Brands, Inc. in Fort Myers, Florida, is looking for a Customer Success Lead Representative to join their dynamic team. In this role, you will contribute significantly to customer care while also supporting your team members. You'll be responsible for customer engagement, issue resolution, and training.

The ideal candidate will have 4+ years of experience in customer support, with a strong understanding of the building products industry. Additional benefits include medical, dental, and vision coverage starting on day one, along with PTO, paid holidays, and professional development opportunities.