Customer Success Specialist — Plumbing Parts Support

The Part Works, Inc.; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

401k with 4% Match

Paid Time Off

Sick leave accrual

9 Paid Holidays

Bonus opportunities

Job summary

The Part Works, Inc. is seeking a dependable Customer Service Representative to join our team. This full-time, Monday-to-Friday position offers on-the-job training and growth opportunities within a family-owned, woman-owned distributor of plumbing parts in the Pacific Northwest.

You will support customers, provide product information, and build lasting relationships with facilities to understand their needs and practices while maintaining a top-tier service reputation.

Qualifications

• Experience in customer service preferred.
• Ability to work in a fast-paced environment with strong attention to detail.
• Excellent communication and phone etiquette.

Responsibilities

• Support customers using a variety of communication tools.
• Provide detailed product information and assist in identifying the right products.
• Develop relationships with facilities to understand needs and practices.
• Lead point of contact for account transactions including quotes, orders, information requests and status.
• Read, understand, and follow instructions carefully.
• Maintain the company's best customer service reputation.

Skills

Customer service

Phone etiquette

Attention to detail

Communication

Tools

Microsoft Office

Job description

The Part Works, Inc. is seeking a dependable Customer Service Representative to join our team. This full-time, Monday-to-Friday position offers on-the-job training and growth opportunities within a family-owned, woman-owned distributor of plumbing parts in the Pacific Northwest.

You will support customers, provide product information, and build lasting relationships with facilities to understand their needs and practices while maintaining a top-tier service reputation.