Growth-Focused Customer Service Rep - Plumbing

The Part Works, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Short Term Disability Insurance

Long Term Disability Insurance

401k with 4% match

Paid Time Off

Quarterly Bonus Opportunities

Job summary

The Part Works, Inc. is seeking a customer service representative to join our Seattle team. You will assist customers with inquiries, provide product information, and identify the right plumbing solutions to meet needs. This is a full-time, weekday role with no weekend work.

You will develop strong relationships with facilities, manage quotes and orders, and contribute to maintaining our reputation for excellent service. On-the-job training and growth opportunities are provided.

Qualifications

• Required: English, Phone Etiquette, Computer Skills, Ability to stand for long periods, Ability to lift up to 50 lbs., Ability to work in a fast-paced environment and maintain strong attention to detail.
• Preferred: Customer Service Skills, Microsoft Office, Mechanical Aptitude

Responsibilities

• Support customers using a variety of communication tools.
• Provide detailed product information and assist in identifying the right products for customers.
• Develop a wide and deep relationship and an understanding of each facility’s needs, preferences, and operational practices to best support their plumbing system maintenance.
• Operate as the lead point of contact for account transaction management including providing support and communication for sales quotes, sales orders, information requests, product research and order status.
• Read, understand, and follow instructions carefully.
• Maintain the company's best customer service reputation.

Skills

Dependable

Eager to learn

Hardworking

Tools

Microsoft Office

Job description

The Part Works, Inc. is seeking a customer service representative to join our Seattle team. You will assist customers with inquiries, provide product information, and identify the right plumbing solutions to meet needs. This is a full-time, weekday role with no weekend work.

You will develop strong relationships with facilities, manage quotes and orders, and contribute to maintaining our reputation for excellent service. On-the-job training and growth opportunities are provided.