Customer Service Representative

The Part Works, Inc.; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life Insurance

Medical Insurance

Dental Insurance

Vision Insurance

401k with 4% Match

Paid Time Off

Sick leave accrual

9 Paid Holidays

Bonus opportunities

Job summary

The Part Works, Inc. is seeking a dependable Customer Service Representative to join our team. This full-time, Monday-to-Friday position offers on-the-job training and growth opportunities within a family-owned, woman-owned distributor of plumbing parts in the Pacific Northwest.

You will support customers, provide product information, and build lasting relationships with facilities to understand their needs and practices while maintaining a top-tier service reputation.

Qualifications

• Experience in customer service preferred.
• Ability to work in a fast-paced environment with strong attention to detail.
• Excellent communication and phone etiquette.

Responsibilities

• Support customers using a variety of communication tools.
• Provide detailed product information and assist in identifying the right products.
• Develop relationships with facilities to understand needs and practices.
• Lead point of contact for account transactions including quotes, orders, information requests and status.
• Read, understand, and follow instructions carefully.
• Maintain the company's best customer service reputation.

Skills

Customer service

Phone etiquette

Attention to detail

Communication

Tools

Microsoft Office

Job description

Job Description

Job Description

Description:

The Part Works is the leading plumbing parts distributor in the Pacific Northwest and we've just opened a position for an energetic, reliable, customer service representative.

Our best customer service people keep growing into other roles in the company,

so we are looking for a new customer service pro to grow with us. We'll provide on-the-job training to do your best work. And we'll help you grow your skills so you can grow your career. This is a full-time, Monday to Friday role, with stable daytime hours. No weekends!

A bit about us:We are a woman-owned, multi-generational, family-owned company that has a strong teamwork atmosphere in all we do.We are a regional plumbing distributor.We identify plumbing problems and source the needed products to provide solutions.We help facilities maintain critical mechanical systems by shipping the right products on time.

Responsibilities

• Support customers using a variety of communication tools.
• Provide detailed product information and assist in identifying the right products for customers.
• Develop a wide and deep relationship and an understanding of each facility’s needs, preferences, and operational practices to best support their plumbing system maintenance.
• Operate as the lead point of contact for account transaction management including providing support and communication for sales quotes, sales orders, information requests, product research and order status.
• Read, understand, and follow instructions carefully.
• Maintain the company's best customer service reputation.

Ready to join an awesome family and team?If you areDependableReady to learn and work hardAnd looking for a place to growLet's have a conversation.

Benefits

• BenefitsInsurance :Life InsuranceMedical InsuranceDental InsuranceVision InsuranceShort Term and Long Term Disability InsuranceAdditional Ancillary Benefits401k4% 401k MatchPaid Time Off:Sick leave accrues 1 hour for every 30 regular hours worked for the first two years
• Following that, 67 hours will be frontloaded at the beginning of the year
• Vacation time accrues up to 10 days based on hours worked in the year, for the first two years
• Subsequent years vacation to be banked at the beginning of the year and increased based on tenure
• 9 Paid HolidaysAdditional Compensation:Quarterly Non-Discretionary Bonus Opportunities

Requirements

• Required: English, Phone Etiquette, Computer Skills, Ability to stand for long periods, Ability to lift up to 50 lbs., Ability to work in a fast-paced environment and maintain strong attention to detail.
• Preferred: Customer Service Skills, Microsoft Office, Mechanical Aptitude