Customer Success Specialist

Century Group; Fullerton (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Century Group is seeking a Customer Success Specialist to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary of $70,000 to $80,000 per year.

The role focuses on building strong relationships with customers, supporting onboarding, and ensuring successful implementations. The position requires excellent communication, organizational skills, and the ability to work across cross-functional teams to improve service quality.

Qualifications

• Excellent communication with customers, leadership, and internal teams.
• Able to manage multiple priorities and service requests.
• Focus on resolving concerns and delivering solutions.
• Collaborate with cross-functional teams to support service quality.

Responsibilities

• Build relationships with customers and internal teams to support long-term business success.
• Provide timely assistance through multiple channels and address inquiries efficiently.
• Manage customer requests and track progress until resolution.
• Support onboarding activities and create a positive implementation experience.
• Maintain records of customer interactions, feedback and account activity.

Skills

Strong communication

Organizational skills

Customer focus

Cross-functional collaboration

Data analysis

Tools

CRM systems

Ticketing systems

Job description

Century Group is partnering with a client that is seeking a Customer Success Specialist to join their team. Exact compensation may vary based on skills, experience, and location. Expected starting base salary of $70,000 to $80,000 per year.

Job Responsibilities

• Build strong relationships with customers and internal teams to support long term business success.
• Provide timely assistance through various communication channels while ensuring inquiries are addressed efficiently.
• Manage customer requests and track progress through internal systems until resolution is achieved.
• Support customer onboarding activities and help create a positive implementation experience.
• Maintain accurate records and documentation related to customer interactions, feedback, and account activity.

Requirements

• Demonstrate excellent communication skills when working with customers, leadership, and internal departments.
• Apply strong organizational skills to manage multiple priorities and service requests simultaneously.
• Maintain a customer focused approach while resolving concerns and delivering solutions.
• Collaborate effectively with cross functional teams to support service quality and operational goals.
• Analyze customer trends and feedback to identify opportunities for process and service improvements.

Qualifications

• Bring experience in customer success, customer support, account management, or a related client facing role.
• Utilize customer relationship management and ticket management systems to track and manage requests.
• Apply experience supporting customer onboarding, account growth, and retention initiatives.
• Manage customer data accurately while maintaining detailed records and reporting activities.
• Leverage experience working with technical, operations, or service delivery teams to resolve customer issues.