Customer Success Specialist – Hybrid/Remote for Growers

The Semios Group; Modesto (CA); Hybrid; USD 37,000 - 43,000; Full time

Benefits offered by this job

Hybrid work options

Generous vacation policy

Health plans

401(k) plan

Job summary

The Semios Group is seeking a Customer Success Specialist to drive onboarding, implementation, adoption, and technical support for growers across territories. You will partner with Territory Managers, deliver proactive guidance, and log feedback to improve Semios tools.

This role blends customer-facing work with internal collaboration to ensure value and growth. Hybrid or remote work options are available; a valid driver's license is required to support field activities across the region, and

Qualifications

• 2+ years of experience in customer onboarding, implementation, adoption and technical support.
• Experience with software applications and data.
• Strong communication and relationship-building skills.
• Willingness to travel and engage at events.

Responsibilities

• Provide onboarding and ongoing support to customers in the territory.
• Collaborate with Territory Managers to ensure renewals and service delivery.
• Log customer interactions in CRM and track feedback to Semios teams.
• Represent Semios at trade shows and events to showcase products.
• Assist with pre/post-sales activities and service tickets as needed.

Skills

Customer onboarding

Implementation

Adoption

Technical support

Communication skills

Multitasking

Initiative

Driver's license

Education

Business degree or related field

Spanish language skills

Tools

CRM software

Data analysis tools

Job description

The Semios Group is seeking a Customer Success Specialist to drive onboarding, implementation, adoption, and technical support for growers across territories. You will partner with Territory Managers, deliver proactive guidance, and log feedback to improve Semios tools.

This role blends customer-facing work with internal collaboration to ensure value and growth. Hybrid or remote work options are available; a valid driver's license is required to support field activities across the region, and