Strategic Customer Success Manager - Adoption & Growth

HubSync Co.; Nashville (TN); On-site; USD 90,000 - 150,000; Full time

Job summary

HubSync is seeking an experienced Customer Success Manager to be the primary contact for our enterprise customers, guiding them from onboarding to full platform adoption and ongoing value realization. You will drive adoption, ROI, and renewal outcomes while collaborating with Sales, Product, Support, Professional Services, and Engineering.

The ideal candidate has 5+ years in enterprise SaaS CS, a proven track record managing large accounts, and strong communication and project-management skills.

Qualifications

• 5+ years of experience in an Enterprise SaaS Customer Success role.
• Proven track record of managing multiple high-value enterprise accounts and driving adoption and satisfaction.
• Experience using Jira, Confluence, and HubSpot to manage projects and customer relationships.

Responsibilities

• Own the customer relationship and journey from post-deployment onboarding through full platform adoption, ensuring customers meet their business outcomes.
• Build strong, trusted relationships with key stakeholders at customer firms, from project team leaders to executive sponsors.
• Act as a strategic advisor to drive adoption, satisfaction, and ROI through best practices.
• Manage escalations and resolve customer issues using closed-loop feedback with Support.
• Maintain and refine tools, processes, and playbooks for scalable customer success.
• Coordinate cross-functional teams to align with customer goals and lead regular touchpoints and QBRs.
• Identify and surface expansion opportunities and collaborate with Account Managers to support upsell and cross-sell motions.
• Track health scores, adoption metrics, renewal forecasts, CSAT/NPS, and report on outcomes.

Skills

Enterprise SaaS

Account management

Stakeholder management

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Jira

Confluence

HubSpot

Job description

HubSync is seeking an experienced Customer Success Manager to be the primary contact for our enterprise customers, guiding them from onboarding to full platform adoption and ongoing value realization. You will drive adoption, ROI, and renewal outcomes while collaborating with Sales, Product, Support, Professional Services, and Engineering.

The ideal candidate has 5+ years in enterprise SaaS CS, a proven track record managing large accounts, and strong communication and project-management skills.