Customer Success Specialist - Growth & Impact

Floor Coverings International; Spokane (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Performance-based bonuses

Job summary

Floor Coverings International is seeking a Customer Success Representative to be the friendly first touchpoint for homeowners and business owners exploring flooring solutions. You will guide them through scheduling, appointments, and the customer journey with warmth and professionalism.

Join a fast-growing team where you will own critical touchpoints, maintain accurate CRM records, and collaborate with leadership to deliver exceptional experiences.

Qualifications

• 2+ years of customer service, appointment-setting, or client-facing experience.
• Strong verbal and written communication skills
• Experience using CRM, scheduling, or customer management software
• Ability to multitask and stay organized in a fast-paced environment

Responsibilities

• Respond to inbound inquiries and schedule in-home consultations.
• Coordinate appointments and manage scheduling changes.
• Follow up with customers to advance opportunities.
• Maintain accurate customer records in the CRM.
• Collaborate with leadership to improve customer experience.

Skills

Customer service

Communication

CRM software

Scheduling software

Multitasking

Tools

CRM software

Job description

Floor Coverings International is seeking a Customer Success Representative to be the friendly first touchpoint for homeowners and business owners exploring flooring solutions. You will guide them through scheduling, appointments, and the customer journey with warmth and professionalism.

Join a fast-growing team where you will own critical touchpoints, maintain accurate CRM records, and collaborate with leadership to deliver exceptional experiences.