Customer Success Specialist — Stormwater & Environmental Solutions

Catchall Environmental, LLC; Tacoma (WA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Quarterly company events

Paid training and room to grow

Job summary

CatchAll Environmental is seeking a Customer Success Specialist to serve as the primary point of contact for properties enrolled in a CatchAll maintenance agreement. The role focuses on retaining and growing the client base by delivering an excellent client experience.

The ideal candidate is curious, highly organized, communicates clearly, and takes ownership of their work. Prior stormwater experience is not required; we provide comprehensive training and a hybrid schedule after ramp-up.

Qualifications

• Experience in customer service, account management, sales, property management, or a related field.
• Experience with a CRM system, ideally HubSpot.
• Strong written and verbal communication skills.
• A track record of success in previous roles.

Responsibilities

• Be the go-to contact for our maintenance clients and build long-term relationships.
• Educate our clients about their stormwater systems and our innovative approach to managing them.
• Keep clients informed about their upcoming service dates.
• Review completed work and share the findings with clients.
• Recommend next steps to keep each client's stormwater system working and compliant.
• Partner with our Account Management team on larger projects for your clients.
• Keep client records up to date in HubSpot and our service portal.
• Take on more as you grow, such as tradeshows, process improvements, and new client development.

Skills

Customer service

Account management

Excellent communication

Education

Bachelor's degree

Tools

HubSpot CRM

Microsoft Office

Job description

CatchAll Environmental is seeking a Customer Success Specialist to serve as the primary point of contact for properties enrolled in a CatchAll maintenance agreement. The role focuses on retaining and growing the client base by delivering an excellent client experience.

The ideal candidate is curious, highly organized, communicates clearly, and takes ownership of their work. Prior stormwater experience is not required; we provide comprehensive training and a hybrid schedule after ramp-up.