Customer Success Specialist — Education Growth & Impact

Wilson Language Training Corp.; United States; Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

401k Plan

Paid Time Off

Paid Holidays

O'Connor days

Job summary

Wilson Language Training is seeking a Customer Success Specialist for the East Region to service a large portfolio of school districts across multiple states. You will be the primary contact for day-to-day support, driving retention and product adoption while balancing proactive outreach and responsive service.

The role emphasizes building strong customer relationships, utilizing health metrics, and collaborating with Onboarding, Sales, and Professional Services to ensure a seamless,

Qualifications

• Strong interest in customer success, account management, or client support.
• Passion for helping customers and building positive relationships.
• Strong organizational skills with the ability to manage multiple priorities with guidance.
• Effective written and verbal communication skills, especially via phone and email.
• Willingness to learn how to manage a large portfolio of customers using both proactive and scaled approaches.
• Ability to follow structured processes while developing problem-solving and prioritization skills.
• Positive attitude, adaptability, and openness to feedback in a fast-paced environment.
• Patient, empathetic, and an active listener.
• Self-motivated with a strong sense of accountability and follow-through.
• Basic familiarity with customer service, retention, or account support concepts preferred.
• Experience in education, school/district settings, or edtech is a plus, but not required.

Responsibilities

• Support a large portfolio of 120+ school districts across multiple states, using a mix of scaled outreach and proactive customer engagement (calls and emails)
• Build and maintain positive customer relationships, serving as a primary point of contact for day-to-day support and guidance
• Respond to customer questions, requests, and issues in a timely and professional manner, escalating when appropriate
• Conduct proactive outreach to ensure customers stay engaged and are aware of available resources and support
• Drive customer retention and satisfaction by encouraging product adoption and consistent usage
• Identify opportunities for deeper engagement and potential growth within accounts, in partnership with Sales and senior team members
• Use provided tools and data (such as health scores and engagement metrics) to prioritize outreach and manage workload effectively
• Partner with cross-functional teams including Onboarding, Sales, and Professional Services to support a smooth customer experience
• Gather and share customer feedback to help improve products, services, and overall customer experience
• Demonstrate strong organization and time management while balancing a high volume of accounts and tasks
• Consistently reflect WLT’s values in all customer and internal interactions
• Other duties as assigned

Skills

Customer success

Account management

Client support

Communication skills

Organization

Problem solving

Active listening

Proactive outreach

Education

Bachelor's Degree

Job description

Wilson Language Training is seeking a Customer Success Specialist for the East Region to service a large portfolio of school districts across multiple states. You will be the primary contact for day-to-day support, driving retention and product adoption while balancing proactive outreach and responsive service.

The role emphasizes building strong customer relationships, utilizing health metrics, and collaborating with Onboarding, Sales, and Professional Services to ensure a seamless,