CUSTOMER SUCCESS REPRESENTATIVE

Paycom - ATS; Palm Bay (FL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k with company match

Paid Time Off (PTO)

Paid holidays

Ongoing training and professional dev.

Job summary

Midwest Dental Arts is seeking a Customer Success Representative to provide outstanding day-to-day support from onboarding through long-term partnerships. You will be the voice of the customer, coordinating with internal teams to resolve issues and promote our brand products and services.

The role involves handling inquiries, managing CRM records, and identifying cross-sell opportunities, helping drive customer satisfaction and revenue growth in a fast-paced lab environment.

Qualifications

• 2 years of experience in customer service or inside sales.
• Excellent communication, listening and problem-solving skills.
• Knowledge of Dental lab processes and terminology preferred but not required.

Responsibilities

• Serve as main contact for assigned accounts.
• Respond to inquiries regarding case status, pricing, billing and product information.
• Coordinate with internal teams to resolve issues and ensure timely, accurate case completion.
• Record and manage interactions in CRM and case management systems.

Skills

Customer service

Inside sales

Communication

Problem solving

Tools

Magic Touch

iCortica

CRM systems

Job description

Customer Success RepresentativeCompany OverviewMidwest Dental Arts is a full-service dental laboratory that has been delivering exceptional restorations and outstanding customer service since 1996. Founded in Cedar Rapids, Iowa, we have grown to four locations while maintaining our commitment to fabricating all restorations in the United States with no overseas outsourcing. As a leader in implant and restorative dentistry, we specialize in custom abutments, full-arch zirconia, acrylic restorations, and supra-structure hybrid solutions. Our skilled technicians leverage advanced technology, craftsmanship, and attention to detail to produce high-quality restorations that support excellent patient outcomes. At Midwest Dental Arts, we are passionate about innovation, collaboration, and service excellence, partnering with dental professionals nationwide to help create confident, healthy smiles. Joining our team means becoming part of an organization dedicated to quality, continuous improvement, and making a meaningful impact—one smile at a time.Position SummaryThe Customer Success Representative ensures that Midwest Dental Arts customers receive outstanding day-to-day support and an exceptional experience at every stage – from onboarding to long-term partnership. This role combines customer service, sales support, and relationship management to drive satisfaction, retention and growth. The Customer Success Representative is the voice of the customer inside the lab and plays a key role in maintaining Midwest’s reputation for precision, speed, and service excellenceKey ResponsibilitiesServe as main contact for assigned accountsRespond to inquiries regarding case status, pricing, billing and product informationCoordinate with internal teams to resolve issues and ensure timely, accurate case completionRecord and manage interactions in CRM and case management systems (Magic Touch,iCortica, or similar)Manage cases on hold including proactive follow-ups and clearing cases as appropriateMake outbound calls to current and prospective dental offices to promote Brand Products and servicesIdentify cross-sell and upsell opportunitiesSupport Customer Success manager with campaigns to drive customer adoption and revenueProvide customer feedback for improved workflow, service standards and product offeringsQualifications & Requirements2 years of experience in customer service or inside salesDental or healthcare experience preferred but not requiredExcellent communication, listening and problem-solving skillsStrong organizational and multitasking abilities in fast paced environmentKnowledge of Dental lab processed and terminology preferred but not requiredExperience with CRM and case management softwareHigh attention to detailCompensation & BenefitsCompetitive Pay with additional bonus potentialBenefits including Medical, dental, vision, Life401k with company matchPaid Time off (PTO) plus paid holidaysOngoing training and professional development opportunitiesMidwest Dental Arts is an affiliate company of Catalis Dental Lab Partners. If you are interested in learning more about this opportunity and the other Brands under the Catalis Network, you can find us at catalislabs.com. At Midwest Dental Arts, you are not just joining a Team, you are joining a family, Let’s start building some smiles together.Midwest Dental Arts is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, or local law.