Customer Success Specialist

NAI Global; Vallejo (CA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

NAI Global in Vallejo, CA, seeks a mid-level Customer Success Specialist to own outcomes and programs. The role offers a salary range of $81,000 to $121,000 and the freedom to shape how the sales marketing team operates while enjoying mentorship, benefits, and a flexible schedule.

In this position you’ll build the Interpersonal Skills report checks, collaborate with Help Scout, and drive KPIs for revenue, retention, and CAC as you mentor mid-level teammates and contribute to sales marketing

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Portfolio or work samples demonstrating sales marketing expertise.
• Strong written tone for high-stakes emails.

Responsibilities

• Build the Interpersonal Skills report leadership checks before the CA review.
• Partner with Help Scout specialists to align content with demand-generation goals.
• Plant NAI Global in the sales marketing conversations buyers already trust.
• Brief the Customer Success Specialist team on what's working in this week's market.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.

Skills

Interpersonal writing

Growth mindset

Mentoring

Sales marketing expertise

Education

Bachelor's degree in related field

Tools

Help Scout

Job description

This mid-level Customer Success Specialist role at NAI Global hands you a territory, a $81,000 - $121,000 ceiling, and the freedom to own both. At NAI Global, $81,000 - $121,000 buys a mid-level seat, but 4 years of Change Management buys you the ownership that comes with it.

Key Responsibilities

• Build the Interpersonal Skills report leadership checks before the CA review
• Partner with Help Scout specialists to align content with demand-generation goals
• Plant NAI Global in the sales marketing conversations buyers already trust
• Brief the Customer Success Specialist team on what's working in this week's market
• Set and monitor KPIs tied to revenue, retention, and acquisition cost

What You'll Bring

• A Vallejo grounding, or the adaptability to plant roots quickly
• A writer's ear for tone in a high-stakes email
• A portfolio or work samples that demonstrate your sales marketing expertise
• Bachelor's degree in a related field, or equivalent practical experience
• A growth mindset that treats feedback as fuel, not threat
• Demonstrated capacity to mentor or support mid-level teammates

NAI Global is a small but fun-loving CA company that punches well above its weight in the sales marketing space. As a mid-level Customer Success Specialist, you'll have a real voice in shaping how the sales marketing team operates.

Our NAI Global offer leans on substance: $81,000 - $121,000, mentorship, benefits, and a flexible schedule that respects Vallejo life.

Reopened and refreshed, the search for a mid-level candidate runs hot today.