Customer Success Lead - Mentorship & Flexible Schedule

NAI Global; Vallejo (CA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Mentorship

Benefits

Flexible schedule

Job summary

NAI Global in Vallejo, CA, seeks a mid-level Customer Success Specialist to own outcomes and programs. The role offers a salary range of $81,000 to $121,000 and the freedom to shape how the sales marketing team operates while enjoying mentorship, benefits, and a flexible schedule.

In this position you’ll build the Interpersonal Skills report checks, collaborate with Help Scout, and drive KPIs for revenue, retention, and CAC as you mentor mid-level teammates and contribute to sales marketing

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Portfolio or work samples demonstrating sales marketing expertise.
• Strong written tone for high-stakes emails.

Responsibilities

• Build the Interpersonal Skills report leadership checks before the CA review.
• Partner with Help Scout specialists to align content with demand-generation goals.
• Plant NAI Global in the sales marketing conversations buyers already trust.
• Brief the Customer Success Specialist team on what's working in this week's market.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.

Skills

Interpersonal writing

Growth mindset

Mentoring

Sales marketing expertise

Education

Bachelor's degree in related field

Tools

Help Scout

Job description

NAI Global in Vallejo, CA, seeks a mid-level Customer Success Specialist to own outcomes and programs. The role offers a salary range of $81,000 to $121,000 and the freedom to shape how the sales marketing team operates while enjoying mentorship, benefits, and a flexible schedule.

In this position you’ll build the Interpersonal Skills report checks, collaborate with Help Scout, and drive KPIs for revenue, retention, and CAC as you mentor mid-level teammates and contribute to sales marketing