Customer Success Specialist

Egreenservices; Phoenix (AZ); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Conference budgets

Job summary

From its Phoenix base, Eaton aims to make upselling less painful for sales and marketing teams. A mid-level Customer Success Specialist role offers ownership of a $60,000 - $90,000 target, with strong health coverage, conference budgets, and a growth-minded team that promotes from within.

The hybrid opening is genuinely accepting candidates, and the company emphasizes Change Management experience and cross-functional collaboration to drive revenue growth in the Phoenix market.

Qualifications

• 5 years Change Management experience.
• Storytelling to turn data into decisions.
• Live Chat Support experience or familiarity.
• Fluency in stakeholder management and cross-functional collaboration.
• Strong knowledge of the Phoenix sales/marketing landscape.

Responsibilities

• Stand up an Upselling-driven scoring model the whole team believes.
• Write copy for ads, emails, and web pages that converts sales marketing traffic.
• Tune the ad creative until the sales marketing cost-per-lead drops.
• Pitch upsells that feel like favors, not invoices.
• Keep a finger on competitor pricing across AZ.
• Qualify hard, so the mid-level team only chases real money.

Skills

Upselling

Storytelling

Stakeholder management

Live Chat support

Phoenix market knowledge

Pricing awareness

Job description

Revenue targets at Eaton are public, ambitious, and yours to own the moment you take this mid-level Customer Success Specialist role. The bargain is plain - your 5 years and Change Management for $60,000 - $90,000, plus a sales marketing team that hands over the reins.

Key Responsibilities

• Stand up an Upselling-driven scoring model the whole team believes
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Tune the ad creative until the sales marketing cost-per-lead drops
• Pitch upsells that feel like favors, not invoices
• Keep a finger on competitor pricing across AZ
• Qualify hard, so the mid-level team only chases real money

What You'll Bring

• Familiarity with the Phoenix market and local sales marketing landscape
• Storytelling instincts that turn data into a decision
• Hands-on familiarity with Customer Retention, sharpened by Live Chat Support side projects
• Real curiosity about why Eaton customers do what they do
• Fluency in Stakeholder Management earned the hard way, not just from a tutorial

From its base in Phoenix, AZ, Eaton has spent the last decade making Upselling dramatically less painful for sales marketing teams everywhere. We keep the Phoenix, AZ office quiet on Wednesdays so deep Change Management work actually gets a fighting chance.

You'll be supported by $60,000 - $90,000, strong health coverage, conference budgets, and a team that promotes from within.

We stamped it current today; the hybrid opening is genuinely accepting candidates.