Customer Success Specialist

Greenfly; New York (NY); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in digital media is seeking a Customer Success Specialist to enhance customer experiences. The role involves supporting key accounts, resolving inquiries, and collaborating with internal teams while working fully remote. Ideal candidates are organized multitaskers with a background in SaaS customer support and excellent communication skills.

Benefits

Stock options

Great benefits package

Qualifications

• 1+ years of customer support or related roles in B2B SaaS.
• Experience working in a startup environment.
• Flexible hours to provide customer coverage.

Responsibilities

• Support customer success leads on highest valued customers.
• Quickly resolve strategic customer tasks.
• Work cross-functionally with tech and product teams.

Skills

Communication

Problem solving

Multitasking

Project management

Tools

Salesforce

Zendesk

Atlassian (Jira/Confluence)

G-Suite

Canva

Job description

Greenfly is seeking an outstanding Customer Success Specialist to support our company’s growth. Our enterprise SaaS platform enables the world’s biggest sports and media organizations to leverage Greenfly’s short-form content ecosystem to capture, organize and share digital media across departments as well as to athletes, broadcasters, talent, and partners.

The ideal candidate for this position is organized, an excellent communicator and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our strategic and key accounts, triage customer inquiries and fulfill customer-related tasks.

Job Responsibilities

• Support customer success leads on highest valued customers
• Quickly and thoroughly resolve strategic customer tasks
• Technically set up and maintain strategic customers’ platform experiences
• Work cross functionally with tech and product teams to facilitate best in class experience for strategic customers
• Triage customer questions or issues to ensure speedy communication and resolution
• Establish internal best practices to support scalability of efforts

• Excellent multitasker
• Strong project management skills
• Exceptional written and verbal communication skills
• Problem solver
• Organized and methodical approach to accomplishing tasks
• Proven ability to succeed in a fast-paced, startup environment
• Ability to ramp quickly
• A proactive, intentional approach to working with customers
• Experience working in a startup environment
• 1+ years of customer support or related roles in B2B Saas
• Proficient in G-Suite, CRM tools (Salesforce/ Totango/ Hubspot), Zendesk, Atlassian (Jira/ Confluence), Canva, and similar marketing technology or Saas platforms
• Flexible hours to provide customer coverage

• Hourly Rate: $18-22/ hour
• Stock options
• Great benefits package
• This full-time position is fully remote in the New York and Los Angeles metro area
• You may visit our Santa Monica, California HQ and/or New York sales office occasionally
• Must be legally eligible to work in the USA
• Greenfly is an equal opportunity employer; we celebrate different opinions and points of view and we believe that diversity drives innovation