Customer Success Specialist - MEP QA, QC, Cx for Contractors

Facility Grid; Waltham (MA); Remote; USD 70,000 - 90,000; Full time

Job summary

Facility Grid is seeking a Customer Success Specialist to streamline MEP QA/QC processes for construction projects ranging from $50M to $8B. This remote role involves onboarding clients, providing training, and acting as a liaison to enhance productivity and efficiency on job sites.

Benefits

Remote position

Competitive salary

401(k) + company match

Health, Dental, Vision coverage

Wellness resources

Employee outings

Qualifications

• 2+ years direct MEP field experience with trade contractors or GCs.
• Deep understanding of QA/QC workflows, issue logs, and system-level signoffs.
• Excellent communication and field-to-office collaboration skills.

Responsibilities

• Onboard general contractors and MEP trade partners focusing on QA/QC workflows.
• Guide contractors in replacing manual checklists with a centralized QA/QC platform.
• Gather structured feedback from jobsite teams to improve product features.

Skills

Communication

Collaboration

Problem Solving

Project Management

Tools

Excel

CRM tools

BIM 360

Procore

Job description

Benefits:

• Remote position
• Mentorship by the Chief Customer Officer
• High visibility projects
• Voice in strategy
• Inclusive decision-making
• Empowered to innovate
• Broad role exposure
• Collaborative culture
• Competitive salary
• 401(k) + company match
• Health
• Dental
• Vision
• Wellness resources
• Employee outings

Why Join Facility Grid?

Are you currently working for an MEP contractor, managing the installation of equipment and systems, handling quality control, and buried in paper forms and spreadsheet trackers?

Or maybe you work for a general contractor, coordinating MEP trades and struggling to manage QA/QC workflows across multiple subcontractors — all in Excel?

If you’ve lived that frustration, Facility Grid has built the solution you always wished you had. We’re hiring a Customer Success Specialist who knows the jobsite realities and is ready to help others ditch the spreadsheets and streamline MEP QA/QC with powerful, field-tested technology.

About Facility Grid

Facility Grid is a trusted QA/QC and Cx platform used on projects ranging from $50 million to $8 billion in value. We serve general contractors, trade contractors, building owners, and commissioning providers working in critical sectors like data centers, hospitals, life sciences, and airports.

With over 12 years in business, we blend the energy of a startup with the trust of a proven partner. We’re backed by a strong client base, committed to continuous improvement, and positioned for significant growth. Our culture is collaborative and low on hierarchy — every team member plays a critical role in shaping our success.

Key Responsibilities

Client Onboarding & QA/QC Workflow Training

• Onboard general contractors and MEP trade partners, with a focus on installation workflows, QA/QC documentation, and field-level punch list tracking
• Deliver hands-on training sessions using real-world jobsite examples from MEP coordination, inspection processes, and closeout preparation
• Collaborate with internal teams to build training materials based on asset installation sequencing, issue resolution workflows, and field documentation practices

Help Clients Move from Spreadsheets to Software

• Guide contractors in replacing manual checklists and Excel trackers with a centralized QA/QC platform
• Demonstrate how Facility Grid simplifies equipment tracking, test result logging, issue closeout, and system readiness
• Serve as a resource for clients transitioning from legacy tools to tech that supports field accountability and team coordination

Field Insights & Product Feedback Loop

• Gather structured feedback from project engineers, superintendents, and MEP coordinators on what works — and what doesn’t — in the field
• Share insights with the product and engineering teams to help shape new features and improve usability
• Contribute to report and dashboard design to ensure real jobsite relevance, not just office-friendly visuals

Build Trust with Jobsite Teams

• Build credibility and strong working relationships with contractors by “speaking their language” and understanding how work really happens on-site
• Act as the go-to advisor for QA/QC coordination, helping teams stay aligned on deliverables, inspections, and asset readiness
• Visit job sites to maintain a strong connection to client needs and evolving field practices

You’ll Thrive in This Role If You…

Come from the MEP Contractor Side:

• Have led or supported the installation of equipment and systems in the field
• Are hands-on with QA/QC signoffs, punch list closeouts, and field documentation
• Know the frustration of chasing paper forms, inconsistent logs, and scattered issue reports

Or Come from a General Contractor Background:

• Manage or coordinate MEP trade partners on complex commercial or mission-critical builds
• Have spent too many hours cleaning up spreadsheets or consolidating QA/QC data from emails, drives, and field notes
• Are ready to help teams move from manual chaos to software clarity — and be the one who makes that transition easier

Required Skills & Experience

• 2+ years direct MEP field experience with trade contractors or GCs
• Deep understanding of QA/QC workflows, issue logs, and system-level signoffs
• Ability to translate jobsite processes into software guidance
• Excellent communication, presentation, and field-to-office collaboration skills
• Proficiency with Excel, dashboards, or CRM tools
• Willingness to travel to client sites

Preferred Qualifications

• Experience using Facility Grid, Procore, BIM 360, or similar platforms
• Familiarity with Agile/SaaS product environments or providing software feedback
• Exposure to mission-critical environments (e.g., hospitals, data centers)

Make an Impact Where It Matters Most

Use your firsthand jobsite experience to help fix the pain points you’ve lived — from disorganized QA/QC logs to never-ending spreadsheet chaos. At Facility Grid, you’ll help project teams get it right the first time, with tools built for how construction really happens.

• Shape the future of MEP execution by turning field-tested workflows into powerful software solutions
• Work directly with top GCs and trade contractors on high-stakes projects ranging from $50M to $8B
• Be a trusted voice from the field — we build product features based on your real-world insight, not office theory
• Join a low-ego, high-impact team that values problem-solvers, not buzzwords
• Work remotely with flexibility to visit job sites, stay connected to construction, and see your impact firsthand

Tired of QA/QC Chaos? Help Us Fix It

Apply today to join Facility Grid and help transform how QA/QC gets done on the most complex construction projects in the world.

This is a remote position.