Support & Client Success Specialist

StartupAZ Foundation; Phoenix (AZ); Remote; USD 45,000 - 60,000; Full time

Job summary

A fast-growing tech startup in Phoenix seeks a Support & Client Success Specialist to enhance client interactions and drive customer growth. This role involves client onboarding, engagement tracking, and strategic communication with a focus on improving the client experience. Ideal candidates are passionate about problem-solving and possess strong organizational skills.

Benefits

Health insurance

401(k)

PTO

Flexible work arrangements

Qualifications

• 2+ years in a client-facing or support role.
• Excellent communication skills.
• Strong organizational and time-management abilities.

Responsibilities

• Act as first point of contact for clients.
• Help new clients onboard to the platform.
• Build relationships with client stakeholders.

Skills

Communication skills

Organizational skills

Time management

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Excel

Google Suite

CRM tools

Job description

About the Role

Medplace is a fast-growing, early-stage tech startup based in Phoenix, AZ. We’re transforming the way organizations engage medical experts—think “Uber for medical experts”—and we need your help to make sure our clients have an exceptional experience every step of the way.

We’re looking for a Support & Client Success Specialist—someone who’s passionate about helping people, solving problems, and eager to grow into a long-term role in client success. In this role, you’ll start by supporting day-to-day client interactions, onboarding, and internal coordination. Over time, you’ll take on more strategic responsibilities, helping to define the client journey and drive customer growth and retention.

You’ll work directly with the VP of Operations and collaborate closely with our Product, Sales, and Operations teams to ensure every client gets maximum value from the Medplace platform.

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What You'll Do

Client Support & Onboarding (Initial Focus):

• Be the first point of contact for clients via email, phone, and video calls

• Help new clients onboard to the Medplace platform—ensure their first few weeks are smooth, professional, and memorable

• Answer questions, resolve issues, and guide clients through best practices

• Organize and manage client information and activity in our CRM and support tools

• Track client usage and engagement to flag potential issues or opportunities

Client Success (Growth Area):

• Build relationships with client stakeholders and understand their evolving needs

• Develop customized customer journeys and playbooks to ensure long-term satisfaction

• Monitor account health and identify ways to drive product adoption, upsell opportunities, and renewals

• Proactively manage client communications around timelines, changes, and new feature rollouts

• Partner with internal teams to ensure customer needs are met and feedback is heard

What We're Looking For

Required:

• 2+ years of experience in a client-facing or support role (Customer Support, Onboarding, Success, or Account Management)

• Excellent communication skills—friendly, clear, and concise in writing and speech

• Strong organizational and time-management abilities—you can juggle multiple priorities with ease

• Self-starter who thrives in a fast-paced, ever-changing environment

• Proficient with Microsoft Excel, Google Suite, and CRM tools

• Comfortable working remotely and independently, but also thrives in team collaboration

Nice to Have:

• Experience in healthcare, healthtech, insurtech, or a startup environment

• Familiarity with tools like ClickUp, HubSpot, or other task and workflow platforms

• Bachelor's degree

Compensation & Benefits

• Salary: $45K–$60K/year

• Bonus: Performance-based bonuses tied to customer satisfaction and retention

• Benefits: Health insurance, 401(k), PTO, and flexible work arrangements

Our Culture

We’re a mission-driven, tight-knit team that values:

• Hard work and high standards

• Empathy and curiosity

• Accountability and impact

• Warmth, positivity, and adaptability

You’ll love this job if you want to make a real difference, wear multiple hats, and grow quickly with a company that values your contributions every single day.

If you think you'd be a good fit for the role, please email your resume to [e-mail]