Customer Success Specialist

Prime Management Group; Nashville (TN); On-site; USD 56,000 - 103,000; Full time

Job summary

Prime Management Group is seeking a Customer Success Specialist to bridge the gap between valued customers and potential leads in Nashville, TN. This role focuses on resolving customer concerns and ensuring satisfaction while providing opportunities for growth within a supportive environment.

Qualifications

• 1–3 years of experience in a customer service or client-facing role.
• Excellent written and verbal communication skills.
• Demonstrated ability to meet or exceed performance goals.

Responsibilities

• Track and document all customer interactions.
• Proactively engage with customers to enhance satisfaction.
• Investigate and resolve client concerns collaboratively.

Skills

Communication

Problem-Solving

Customer Success

Education

Bachelor’s degree preferred

Job description

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At Prime Management Group, we are committed to building strong client relationships and delivering exceptional customer experiences throughout the Chicagoland Area. We’re currently hiring a Customer Success Specialist to serve as a vital bridge between our valued customers and potential leads. This is an exciting opportunity to make a lasting impact, grow your career, and thrive in a collaborative and supportive environment.

About the Role:

As a Customer Success Specialist, you will work closely with internal teams to resolve customer concerns, ensure satisfaction, and create lasting brand loyalty. Success in this role can open the door to leadership opportunities as we continue to grow.

Key Responsibilities:

• Track and document all customer interactions to streamline communication and support across departments.
• Proactively engage with customers and leads to enhance satisfaction and drive brand loyalty.
• Investigate and resolve client concerns using collaborative strategies and team resources.
• Participate in ongoing training to strengthen skills and stay current with industry trends.
• Foster strong, trust-based relationships that support long-term client retention.

Preferred Qualifications:

• Bachelor’s degree preferred, or 1–3 years of experience in a customer service or client-facing role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving ability and a passion for customer success.
• Demonstrated ability to meet or exceed performance goals.
• Full-time availability and a growth-oriented mindset.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Marketing, and Customer Service

• Industries

  Advertising Services, Retail, and Consumer Services

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