Customer Success Specialist

Crossbar; North Carolina; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a Customer Success Specialist to enhance their customer-centric operations. The role involves onboarding new customers, building strong relationships, and analyzing trends for product improvement. With a focus on empathy and technology, you'll contribute significantly to the customer success team's success.

Benefits

Fully company-paid medical, dental, and vision plans

401(k) with employer match

20 days of annual PTO plus 11 paid company holidays

Qualifications

• Minimum of 1+ years of customer success experience at a SaaS startup preferred.
• Confident using technology and navigating applications.
• Must be at least 18 years of age.

Responsibilities

• Work with new customers during the onboarding process.
• Build relationships with customers to maintain retention rates.
• Analyze customer trends for product feedback.

Skills

Problem-solving

Critical thinking

Empathy

Technical capability

Education

Bachelor’s degree in business or related field

Job description

Crossbar is looking for an experienced, sports-loving Customer Success Specialist to grow our customer-centric operations. **This is a remote position but candidates must reside in the Eastern Time Zone**

As the Customer Success Specialist, you will...

• Work with new customers during the onboarding process to ensure a smooth transition onto our platform.
• Build relationships with customers, helping to maintain our excellent retention rate, and to grow our referral network.
• Analyze customer trends, turning customer thoughts into focused feedback for the product team.
• Improve support response times by building out help documentation and by creating repeatable processes.
• Have the flexibility to occasionally allow for an adjusted work schedule to include evening and weekend hours, including the ability to work certain 4-hour Saturday shifts as assigned.

About You:

You think and talk like a human - not a robot. You have experience in customer success with a B2B web-based company. You are both empathetic and technically capable of solving customer problems. You can navigate uncharted territories and don’t mind creating processes where they don’t yet exist. You like the idea of actively contributing to all aspects of our CS business - from implementation strategies to growing user engagement and building out our help desk and customer resources.

Qualifications:

• Bachelor’s degree in business or related field, or related experience
• Minimum of 1+ years of customer success experience, preferably at a SaaS startup
• Is confident using technology and navigating technology applications
• Excellent problem-solving and critical-thinking skills
• Experience using a sports management platform is preferred but not required
• Will be at least 18 years of age
• Can read, write, and fluently speak and understand English
• Will be legally authorized to work in the US for any employer in the US
• We cannot consider candidates who require sponsorship for a work-authorized visa

About Crossbar:

Crossbar is on a mission to optimize youth sports with our league and club management software. We provide organizations everything they need to run their day-to-day operations. It’s an exciting time to join Crossbar and our company is growing rapidly. Some of our benefits include:

• Strong starting salary for qualified candidates.
• Competitive benefits, including comprehensive medical, dental, and vision plans for you and your dependents which are 100% company paid, 401(k) with employer match, and company paid group and disability insurance.
• 20 days of annual PTO plus 11 paid company holidays.
• We are a remote-first company with a HQ in St. Louis.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

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