Customer Success Specialist - Work From Home

Steven Lacey Concept Solutions; Los Angeles (CA); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading company is seeking a Customer Success Specialist to join their remote team. This role involves providing exceptional customer support, resolving inquiries via phone, email, and chat, while meeting quality and productivity targets. Candidates should possess strong communication skills and have prior customer service experience.

Benefits

Health benefits after 90 days

Paid training provided

Weekly pay available

Performance bonuses

Qualifications

• 1+ year customer service experience required.
• Proficiency with computers needed.

Responsibilities

• Handle customer inquiries and resolve issues promptly.
• Document customer interactions in CRM system.
• Process orders and account changes.

Skills

Communication

Problem Solving

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM system

Job description

Customer Success Specialist - Work From Home

Join to apply for the Customer Success Specialist - Work From Home role at Steven Lacey Concept Solutions

Customer Success Specialist - Work From Home

Join to apply for the Customer Success Specialist - Work From Home role at Steven Lacey Concept Solutions

Remote Position - Start Immediately

Position Overview

Virtual Customer Care Specialist needed to provide exceptional customer support via phone, email, and chat. Join our remote team serving customers nationwide.

Key Responsibilities

• Handle customer inquiries and resolve issues promptly
• Process orders, returns, and account changes
• Document customer interactions in CRM system
• Escalate complex issues to appropriate departments
• Meet quality and productivity targets
  
  

Requirements

• High school diploma or equivalent
• 1+ years customer service experience
• Excellent communication and problem-solving skills
• Proficiency with computers and multi-tasking
• Quiet home office with reliable internet
• Flexible schedule including evenings/weekends
  
  

Technical Requirements

• Windows 10 or newer / Mac OS
• High-speed internet (25+ Mbps)
• USB headset for calls
• Dedicated workspace
  
  

Compensation

• $30-40/hour based on experience
• Weekly pay available
• Health benefits after 90 days
• Paid training provided
• Performance bonuses
  
  

Schedule Options

• Full-time: 40 hours/week
• Part-time: 25-30 hours/week
• Shifts: 7 AM - 11 PM (various shifts available)
• Salary: $30-$40 Hour
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Business Consulting and Services

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