Associate Customer Success Fulfillment Specialist (Philippines Remote)

Freddie Mac; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the collectibles space is seeking a remote Customer Service Representative to manage inquiries related to order fulfillment. This role offers the chance to work in a dynamic environment, emphasizing customer satisfaction and effective communication. Candidates with a year of eCommerce customer service experience are encouraged to apply.

Benefits

Fully remote position

Supportive and inclusive company culture

Qualifications

• Minimum of 1 year of experience in customer service, specifically in eCommerce.
• Exceptional written and verbal communication skills.
• Strong organizational skills with detail orientation.

Responsibilities

• Address and resolve customer inquiries related to orders.
• Provide accurate updates on order statuses and shipping.
• Manage the return and refund process smoothly.

Skills

Detail-oriented

Written communication

Verbal communication

Organizational skills

Customer-centric approach

Tools

Help desk software

Job description

Employer Industry: eCommerce and Collectibles

Why consider this job opportunity:
- Salary range between 20,000 to 25,000 PHP per month, depending on experience
- Opportunity to work with a dynamic, fast-growing, VC-backed company in the collectibles space
- Fully remote position, allowing flexibility in your work environment
- Emphasis on a supportive and inclusive company culture
- Chance to make a positive impact on customer satisfaction in the collectibles community

What to Expect (Job Responsibilities):
- Address and resolve customer inquiries related to order shipments, product details, returns, and issues through HipComic and HipStamp message centers
- Provide accurate and timely updates on order statuses, shipping times, and tracking information
- Follow internal guidelines and best practices to ensure consistency in customer interactions
- Manage the return and refund process smoothly, ensuring customer satisfaction
- Engage directly with customers, answering their questions with clarity and professionalism

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service, specifically within order fulfillment or eCommerce
- Detail-oriented with a keen eye for accuracy in customer interactions
- Exceptional written and verbal communication skills
- Strong organizational skills, able to manage multiple inquiries simultaneously
- Customer-centric approach with a proven track record of ensuring positive customer experiences

How to Stand Out (Preferred Qualifications):
- Experience using help desk software and other digital tools for customer support
- Ability to thrive in a dynamic environment and quickly adapt to new processes and tools

#eCommerce #CustomerService #RemoteWork #Collectibles #CareerOpportunity

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