Customer Success Specialist

Thirty Madison Ventures; Oklahoma; Remote; USD 80,000 - 110,000; Full time

Job summary

Thirty Madison Ventures is seeking a Customer Success Specialist, who will serve as the first point of contact for clients requiring HVAC services. This role involves managing appointments, nurturing client relationships, and disseminating information to the sales team. The ideal candidate has strong communication skills and a proven customer service background, aiming to foster long-term connections with clients in a remote setting.

Qualifications

• Strong communication and relationship-building skills.
• Background in Sales or Customer Service (3-5 years).
• Extremely organized.

Responsibilities

• Take incoming calls from customers wanting to book appointments.
• Qualify and nurture leads through follow-up emails and calls.
• Manage the scheduling of meetings for the sales team.

Skills

Communication

Relationship-building

Sales mindset

Organization

Job description

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Thirty Madison Ventures provided pay range

This range is provided by Thirty Madison Ventures. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $110,000.00/yr

Direct message the job poster from Thirty Madison Ventures

Chief Chaos Enthusiast to My Tiny Trio | Operations Executive | Transforming Mayhem into Magic

About the Company

At Thirty Madison Ventures we set the bar high with professionalism and integrity communicating with impact, building authentic connections, and making every prospect feel truly valued and heard.

About the Role

As our Client Success Specialist, you’ll be the first point of contact for clients that request for clients that call in about HVAC services. In this role, you will play a key role in booking appts for HVAC comfort advisors and technicians. In this role, you’ll own your pipeline, take incoming calls transforming initial conversations into high-value business appts for HVAC services. Every day, you’ll be building strong relationships, nurturing them and setting appts for our portfolio companies. If you’re driven by excellence, want to work in a world class culture and ready to make waves, we can’t wait to see what you’ll bring to our team!

Responsibilities:

• Take incoming calls from customers that want to book appt for HVAC services
• Qualify and nurture leads through follow-up emails, text messages, and calls.
• Manage the scheduling of meetings for the sales team.
• Manage the pipeline of leads to generate long term follow ups.
• Prepare in-depth notes for the sales team for all qualified prospects for the sales team.
• Track and update lead status in CRM, ensuring clean data.
• Collaborate with manager to optimize lead handoff and nurturing.
• Own guests invite process to the highest level offerings
• Handle streamline processes and boost efficiency.

Qualifications:

• Strong communication and relationship-building skills (In-person and over the phone).
• Excellent written communication skills (Text and email).
• Sales mindset with the ability to identify opportunities.
• Background in Sales or Customer Service (3-5 years).
• Open to growing rapidly.
• Self-sufficient and able to properly manage one’s own time.
• Extremely organized and able to maintain a pipeline that can be observed and understood.

Results:

• Maintain and improve a show rate of 80% for sales consults.
• Drive pipeline deals to increase the total number of sales closed.
• All qualified prospects are consistently followed up indefinitely.
• Data is well maintained (data sheet filled out, CRM stages moved).
• Remains well versed in the latest product offerings through continued education/trainings.
• All internal communication cycles are properly followed.
• Detailed notes are provided to the sales team.

Location: Remote

Pay range and compensation package: $80,000 - $110,000 per year

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative and Sales

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