Customer Success Specialist

CIRRO Fulfillment; Monroe (NJ); On-site; USD 85,000 - 100,000; Full time

Job summary

CIRRO Fulfillment seeks a Customer Success Specialist to enhance customer satisfaction for B2B eCommerce clients. This on-site role in Monroe, NJ involves managing client portfolios, driving logistics operations, and improving user experiences through problem-solving and effective communication. Ideal candidates have a bachelor's degree and relevant experience in logistics and customer service, plus a preference for bilingual abilities.

Benefits

Medical insurance

Vision insurance

401(k)

Competitive pay

Room for growth

Collaborative culture

Qualifications

• 2+ years in customer success, account management, or logistics operations.
• Experience with logistics platforms preferred.
• Bilingual (English and Mandarin) is preferred.

Responsibilities

• Own and manage a portfolio of B2B eCommerce clients.
• Analyze fulfillment performance metrics for continuous improvement.
• Conduct regular business reviews with stakeholders.

Skills

Problem-solving

Communication

Relationship-building

Education

Bachelor’s degree in logistics, supply chain, or business

Tools

WMS (Warehouse Management Systems)

Logistics platforms

Job description

Direct message the job poster from CIRRO Fulfillment

At CIRRO Fulfillment, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 20 million ft² in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We're looking for a Customer Success Specialist to join our North American team and drive long-term customer satisfaction, retention, and growth.

This position is fully on-site and located in Monroe Township, NJ 08831.

What You’ll Do

• Own and manage a portfolio of B2B eCommerce clients, acting as their trusted logistics partner.
• Drive onboarding, adoption, and long-term success with CIRRO’s fulfillment services.
• Serve as the client advocate internally—aligning with operations, tech, and sales to ensure a seamless experience.
• Analyze fulfillment performance metrics, proactively address challenges, and drive continuous improvement.
• Conduct regular business reviews and maintain clear communication with stakeholders.
• Identify upsell and expansion opportunities that support client growth.

What You’ll Need

• 2+ years in customer success, account management, or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
• Bilingual is preferred (English and Mandarin)

Why CIRRO

• Competitive pay and benefits
• Fast-growing, tech-forward company
• Collaborative, global team culture
• Room for growth in a high-impact role

CIRRO Fulfillment is an equal opportunity employer.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Customer Service

• Industries

  Warehousing and Storage and Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at CIRRO Fulfillment by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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