Customer Success Specialist - Logistic Industry

Trimble; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in logistics services is seeking a Customer Success Manager to enhance customer relationships and drive engagement. This role involves collaboration with various teams, sales support, and strategic development to ensure customer success. Ideal candidates will have a results-driven mentality and experience in customer-facing positions within the logistics sector.

Qualifications

• 2+ years of experience in customer-facing roles with good knowledge of the Logistics Sector.
• Fluent English; other languages are a plus.
• Experience with cross-functional teams.

Responsibilities

• Support product introduction and coordination across teams.
• Develop go-to-market strategies and collateral.
• Support sales with product onboarding.
• Track KPIs related to product and sales.

Skills

Stakeholder management

Customer retention

Problem-solving

Analytical skills

Job description

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?
You can find more information about Transporeon as an employer here

We’re looking for a passionate individual who thrives in a dynamic environment and enjoys tackling a variety of tasks to ensure our customers' success. You'll be a versatile problem-solver, ready to jump in and contribute wherever needed.

We empower you with ownership and involve you in the entire customer journey. You will collaborate closely with product managers, support teams, and other domain experts to understand customer needs, translate them into actionable solutions, and drive positive outcomes. This includes:

• Stakeholder management: supporting product introduction and coordination between product, go-to-market, and operation teams.

• Go-to-market strategy: supporting the development of go-to-market strategies and related collateral.

• Sales support: supporting sales with product configuration, introduction, and onboarding.

• Reporting and metrics: tracking product, sales, and onboarding related KPIs.

To truly excel in this role, we expect you to be a proactive decision-maker and take initiative, rather than waiting for instructions. This applies to all aspects of customer success, from resolving individual issues to contributing to the development of our growing customer success team. You'll be instrumental in building strong customer relationships and driving long-term loyalty.

You are ready if you have….

• 2+ years of experience in customer-facing roles. Good knowledge of the Logistics Sector - Service Provider

• Experience in SaaS would be nice to have, but not mandatory.

• Fluent level of English. Any other language would be a plus.

• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).

• Experience in building and maintaining relationships, while working to maintain customer retention and drive engagement and renewals.

• The ability to work conceptually and connect quickly with new people, and build trust and rapport easily.

• A results-driven mentality, strong organizational and analytical skills, and a willingness to learn new technical notions.

Our Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
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