Staff Customer Success Specialist

Netreo, A BMC Company; New York (NY); Remote; USD 86,000 - 145,000; Full time

Job summary

A recognized tech leader seeks a Staff Customer Success Specialist to enhance customer adoption and success. This role involves driving value realization through ITSM products while maintaining strong relationships with key stakeholders. The ideal candidate excels in executive communication, boasts experience with complex accounts, and aligns with company values.

Qualifications

• Experience with large, complex accounts at senior IT levels.
• Ability to embody BMC values daily.
• Mediating conflicts and fostering honest dialogue.

Responsibilities

• Drive customer adoption through governance advice and usage recommendations.
• Become the post-sales success leader for accounts with C-level expertise.
• Serve as an escalation point for issues impacting customer success.

Skills

Executive-level communication

Interpersonal skills

Customer management

Tools

HP Service Desk

BMC Remedy

ServiceNow

Heat

Job description

Join us to apply for the Staff Customer Success Specialist role at Netreo, A BMC Company.

Remote

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, support, and make you laugh out loud!

Description And Requirements

We help our customers become an Autonomous Digital Enterprise by leveraging our technology and partnership. As a Customer Success Specialist, you will help drive customer adoption, success, and value realization.

• Drive customer adoption by providing governance advice, usage recommendations, risk mitigation.
• Articulate value, inspire, and promote the Social Enterprise future in a Cloud Computing world.
• Become the post-sales success leader for your accounts, delivering a Success Blueprint with functional or IT expertise and exceptional customer management at the C-level.
• Serve as an escalation point for issues impacting customer success, maintaining strong relationships with sales, services, engineering, marketing, and product teams.

Required Skills & Experience

• Ability to embody BMC values daily.
• Experience with large, complex, political accounts at senior IT and business levels, preferably with recent executive experience.
• Executive-level communication and interpersonal skills, mediating conflicts and fostering honest dialogue.
• Experience with ITSM products such as HP Service Desk, BMC Remedy, ServiceNow, Heat, or similar.

BMC Software does not request payment for employment opportunities. Learn about our benefits at: https://guide.mybmcbenefits.com/

Salary range: $86,850 - $144,750, depending on experience and qualifications. The midpoint is approximately $115,800.

Our culture values authenticity and diversity. We encourage applicants from all backgrounds to apply, even if they don’t meet every qualification.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development

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