Customer Service Specialist

Century Group; California; Hybrid; USD 29,000 - 33,000; Full time

Job summary

Century Group is seeking an Account Specialist to support their team in California. Exact compensation may vary based on skills, experience, and location. Expected starting pay rate of $21.00 to $24.00 per hour.

The role involves processing transactions, resolving billing issues, and coordinating with internal teams to ensure accurate account maintenance and timely reporting. A focus on customer service and attention to detail is essential.

Qualifications

• Strong communication skills in customer interactions.
• Provide exceptional customer service with sound judgment.
• Proficient with Microsoft Excel and Word.
• Manage multiple priorities with attention to detail.
• Ability to work both independently and in teams.

Responsibilities

• Process customer transactions and account requests across channels.
• Respond to inquiries and resolve account concerns professionally.
• Review activity to identify and resolve billing or payment issues.
• Coordinate with internal teams to support programs and accounts.
• Prepare reports and maintain records supporting operations.

Skills

Communication

Customer service

Multitasking

Attention to detail

Independent work

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Job description

Century Group is partnering with a client that is seeking a Account Specialist to assist their team. Exact compensation may vary based on skills, experience, and location. Expected starting pay rate of $21.00 to $24.00 per hour.

Job Responsibilities

• Process customer transactions and account requests through various communication channels while ensuring accuracy and timeliness.
• Respond to customer inquiries and resolve account concerns with professionalism and care.
• Review account activity and documentation to identify and resolve billing or payment issues.
• Coordinate with internal teams to support customer programs, order fulfillment, and account maintenance.
• Prepare reports and maintain records that support operational and customer service objectives.

Requirements

• Demonstrate strong communication skills when assisting customers and collaborating with internal teams.
• Provide exceptional customer service while exercising sound judgment and decision making.
• Utilize Microsoft Office applications effectively, particularly Excel and Word.
• Manage multiple priorities efficiently while maintaining strong attention to detail.
• Work effectively in both independent and team oriented environments while supporting business needs.

Qualifications

• 2+ years of experience in an office, customer service, or account support role.
• Apply experience working in a customer focused environment with frequent client interaction.
• Utilize business systems and customer management platforms effectively, with enterprise software experience considered a plus.
• Maintain a reliable workspace and internet connection while supporting a hybrid work environment.

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