Customer Success Specialist

Pinterest; Florida; On-site; USD 95,000 - 143,000; Full time

Benefits offered by this job

Generous benefits

Opportunity to lead projects

Job summary

Pinterest, Inc. is seeking a quality-obsessed Customer Success Specialist in Florida. The role blends customer success and multitasking into a growth engine, with a salary range of $95,000–$143,000 and internship hours.

You’ll join a team at Pinterest poised for impact and growth. In this fast-paced role, you’ll mentor junior reps, partner with content and demand-gen teams, and drive renewal and expansion while keeping a sharp eye on churn prevention and revenue alignment.

Qualifications

• 7+ years building trust in customer-facing roles.
• Ability to juggle multiple workstreams and meet deadlines.
• Comfort owning numbers and influencing outcomes.
• Strong written and verbal communication under scrutiny.
• Experience in fast-paced, startup-like environments.

Responsibilities

• Coach junior reps through initial negotiations.
• Collaborate with Gorgias specialists to align content with goals.
• Convert webinar attendees into sales demos within 48 hours.
• Grow Pinterest's footprint through referrals and introductions.
• Identify and engage Hialeah, FL prospects.
• Spot churn risks and win back accounts.
• Close the loop between ad spend and revenue.

Skills

7+ years exp

Strong communication

Ownership mindset

Multitasking

Detail oriented

Job description

Pinterest needs a quality-obsessed Customer Success Specialist who treats Customer Success and Multitasking as the two halves of one growth engine. Weigh it however you like — the math still lands at $95,000 - $143,000, internship hours, and a team at Pinterest worth joining.

Key Responsibilities

• Coach junior reps through their first supportive negotiation
• Partner with Gorgias specialists to align content with demand-generation goals
• Convert webinar attendees into sales marketing demos within 48 hours
• Grow Pinterest's quick-to-ship footprint one earned introduction at a time
• Find the generously-mentoring hook that makes Hialeah, FL prospects lean in
• Spot which Hialeah accounts are about to churn and win them back
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• Sharp organizational skills and an ability to juggle multiple workstreams
• Comfort owning a number that goes up or down because of you
• The kind of ownership that treats the company's money like your own
• 7+ years building trust the slow, unglamorous way
• Experience thriving in a slow-to-anger, deadline-driven setting like Pinterest
• Sharp written and verbal communication, tested under scrutiny
• An eye for the hands-on detail that separates fine from finished

For all its question-everything ambition, Pinterest still operates like the scrappy Hialeah startup that first cracked sales marketing years ago. We value clear writing and honest conversation over status games and politics.

Beyond $95,000 - $143,000, Pinterest offers a generous benefits package and the chance to lead projects that build your skills.

This opening was refreshed recently and remains an active priority for the team.