Customer Success Specialist

Organized Living, Inc.; Cincinnati (OH); Híbrido; USD 65.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Profit-sharing program

Medical, dental, and vision insurance

Short-term disability coverage

401(k) with company match

Paid time off and company holidays

Hybrid work schedule

Descripción de la vacante

Organized Living, Inc. is seeking a Customer Success Manager to grow a dealer portfolio and drive revenue, retention, and software adoption. The role collaborates with outside sales, marketing, and operations to execute growth strategies and expand market share.

Responsibilities include product demos, onboarding, and ongoing training to maximize customer value. The ideal candidate has 5+ years in customer success or B2B sales and strong relationship-building skills.

Formación

• Bachelor's degree in Business, Marketing, or related field preferred.
• Five or more years of experience in Account Management, Inside Sales, Customer Success, or B2B sales.

Responsabilidades

• Manage and grow an assigned portfolio of dealer accounts, achieving sales, retention, and growth objectives.
• Proactively generate sales through outbound customer engagement, account reviews, business development, and strategic account planning.
• Qualify, distribute, and follow up on company-generated leads and project opportunities, partnering with dealers to maximize engagement.
• Build and strengthen relationships with dealers, builders, contractors, architects, general contractors, and other industry partners to increase dealer growth and Organized Living sales.
• Develop MultiFamily business opportunities by identifying projects and securing placement on ITB lists.
• Identify opportunities to upsell, cross-sell, and expand customer participation across Organized Living's product lines, programs, and software platform.

Conocimientos

Communication skills

Presentation skills

Negotiation

Relationship-building

Time management

Organizational skills

Self-motivation

Educación

Bachelor's degree in Business/Marketing or related field

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Customer Success Specialist# Customer Success SpecialistCincinnati, OH 45241## Description**About Organized Living**Join the legacy of Organized Living, an innovator in home organization for over 100 years. Trusted by industry professionals, we manufacture exceptional products, cutting-edge workflow automation software, and unparalleled support to our network of customers nationwide. As a privately held company, our commitment to excellence is driven by our dedicated team as we continue to evolve and adapt to meet the needs of modern life. At Organized Living, we're not just selling storage solutions—we're helping shape how people live and work in their spaces.If you are looking to join a company with a strong strategic advantage that is disrupting an industry where commoditization has become the norm, this is your opportunity to make your mark. Our passion for innovation, technology, quality, and customer experience has led to the development of industry-leading products, programs, and software solutions that continue to drive market growth.Due to our continued growth, we are seeking a motivated and results-driven **Customer Success Manager** to join our Sales team. This role is responsible for growing an assigned portfolio of dealer accounts by increasing sales, driving Bid360 adoption, and strengthening customer relationships. The ideal candidate is a proactive sales professional who thrives on building partnerships, uncovering new opportunities, and achieving measurable growth.**Job Summary**The Customer Success Manager serves as the primary business partner for an assigned portfolio of dealer accounts, driving revenue growth, customer retention, product and software adoption. Working closely with the outside sales team, this role actively pursues new sales opportunities, follows up on company-generated leads, expands existing business through cross-selling and upselling, and ensures customers maximize the value of Organized Living's products, programs, and software platform.**Key Responsibilities****In this role you will:*** Manage and grow an assigned portfolio of dealer accounts, achieving sales, retention, and growth objectives.* Proactively generate sales through outbound customer engagement, account reviews, business development, and strategic account planning.* Qualify, distribute, and aggressively follow up on company-generated leads and project opportunities, partnering with dealers to maximize engagement and convert opportunities into closed business.* Build and strengthen relationships with dealers, builders, contractors, architects, general contractors, and other industry partners to increase dealer growth, product specifications, and Organized Living sales.* Develop MultiFamily business opportunities by identifying projects, cultivating relationships with general contractors, and securing placement on invitation-to-bid (ITB) lists.* Identify opportunities to upsell, cross-sell, and expand customer participation across Organized Living's product lines, programs, and software platform.* Partner with Territory Managers, Agency Representatives, Sales Leadership, Marketing, and Operations to execute growth strategies, support major opportunities, and expand market share.* Conduct product demonstrations, virtual sales presentations, customer training, and business reviews to drive product awareness, engagement, and adoption.* Coordinate customer onboarding and ongoing education to maximize long-term customer success and software utilization.* Monitor dealer lead performance, provide coaching, and ensure compliance with Organized Living's expectations for continued lead eligibility.* Manage lead activity, sales pipelines, forecasts, project status, and customer communications within CRM and software platform, ensuring accurate reporting and timely follow-up.* Gather customer feedback, market intelligence, and competitive insights to support business planning, product development, and continuous improvement.* Resolve customer issues efficiently while maintaining a strong focus on customer satisfaction, dealer performance, and revenue growth.## Qualifications**Qualifications*** Bachelor's degree in Business, Marketing, or a related field preferred.* Five or more years of successful experience in Account Management, Inside Sales, Customer Success, or Business-to-Business sales.* Demonstrated success growing existing accounts through relationship management, upselling, and cross-selling.* Proven ability to prospect, manage sales opportunities, and consistently meet or exceed sales goals.* Strong communication, presentation, negotiation, and relationship-building skills.* Experience working with CRM systems and Microsoft Office.* Highly organized with excellent time management and follow-up skills.* Self-motivated with a competitive, results-oriented mindset and the ability to work independently.* Experience supporting builders, dealers, residential construction, building products, or home improvement industries is a plus.**Why Join Organized Living?*** Competitive salary* Profit-sharing program* Medical, dental, and vision insurance* Short-term disability coverage* 401(k) with company match* Paid time off and company holidays* Hybrid work scheduleCareer growth opportunities within a growing and profitable organizationIf you have the desire to be a significant contributor to a successful and expanding company, we encourage you to apply online at www.organizedliving.com.