Customer Success & Solutions Specialist

Tata Consultancy Services; Moreno Valley (CA); On-site; USD 70,000 - 80,000; Full time

Job summary

Tata Consultancy Services in Moreno Valley, CA is seeking a Customer Success Associate to clearly explain products, assess customer needs, and guide informed purchasing decisions. You will process new service installations and manage milestones from order to activation, ensuring timely resolutions and accurate billing reviews.

Ideal candidates communicate effectively, are detail-oriented, and able to coordinate with sales teams to deliver tailored solutions and strong customer satisfaction.

Qualifications

• Clearly explain products and services to customers.
• Understand customer needs and business objectives to provide tailored solutions.
• Guide customers in making informed decisions through consultative selling.
• Process new service installations accurately through the ordering system.
• Manage customer milestones from order placement through successful service activation.
• Escalate milestone-related issues as needed to ensure timely resolution.
• Conduct the initial billing review with customers to confirm accuracy and address any questions.

Responsibilities

• Clearly explain products and services to customers, highlighting key features and benefits.
• Understand customer needs, concerns, and business objectives.
• Guide customers in making informed decisions through consultative selling.
• Process new service installations accurately through the ordering system.
• Manage customer milestones from order placement through successful service activation.
• Escalate milestone-related issues as needed to ensure timely resolution.
• Conduct the initial billing review with customers to confirm accuracy and address any questions.

Job description

Tata Consultancy Services in Moreno Valley, CA is seeking a Customer Success Associate to clearly explain products, assess customer needs, and guide informed purchasing decisions. You will process new service installations and manage milestones from order to activation, ensuring timely resolutions and accurate billing reviews.

Ideal candidates communicate effectively, are detail-oriented, and able to coordinate with sales teams to deliver tailored solutions and strong customer satisfaction.