Senior Customer Success Engineer

Tata Consultancy Services; Milford (OH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical Coverage

Parental Leave

401K Plan

Performance Bonus

Training Reimbursement

Paid Time Off

Job summary

Tata Consultancy Services is seeking a Customer Support Specialist in Milford, Ohio to be the first point of contact for customer inquiries across voice, chat, and email channels. The role emphasizes resolving issues on the first contact with strong product knowledge and troubleshooting skills.

The ideal candidate will have a Bachelor of Computer Science, ITIL Foundation, and related certifications, with a focus on delivering empathetic, high-quality service while documenting interactions

Qualifications

• CSA and ITIL Foundation certifications are preferred or required.
• SaaS-related certifications are a plus.
• Strong customer-centric and communication abilities are essential.

Responsibilities

• Serve as the first point of contact for customer inquiries via voice, chat, and email.
• Resolve issues at first contact using product knowledge and troubleshooting.
• Deliver professional, empathetic, and consistent customer experiences across interactions.
• Handle escalated or complex issues with clear communication and timely resolution.
• Identify opportunities to improve customer satisfaction, retention, and product usage.
• Document all interactions accurately in the case management system.

Skills

CSA

ITIL Foundation

SaaS Certifications

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services is seeking a Customer Support Specialist in Milford, Ohio to be the first point of contact for customer inquiries across voice, chat, and email channels. The role emphasizes resolving issues on the first contact with strong product knowledge and troubleshooting skills.

The ideal candidate will have a Bachelor of Computer Science, ITIL Foundation, and related certifications, with a focus on delivering empathetic, high-quality service while documenting interactions