Customer Success & Solutions Specialist

NCCO; Centennial (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

NCCO is seeking a customer service representative in Centennial, CO to support sales and product inquiries. You will resolve questions across calls, email, and live chat, guiding customers through offerings and promotions while maintaining high service standards.

Ideal candidates have an associate degree and prior CRM experience; bilingual English/Spanish is a strong plus. The role requires strong communication, multitasking, and collaboration across teams.

Qualifications

• Two-year associate degree or equivalent preferred.
• Experience in customer service for digital products.
• Strong listening and collaboration skills.
• Experience with CRM systems; Salesforce a plus.
• Proficient in Microsoft Office; able to learn new tools quickly.

Responsibilities

• Answer calls, assist with order placement, and resolve queries promptly.
• Troubleshoot issues by asking clarifying questions.
• Update and maintain record logs.
• Guide customers through product offerings, including promotions.
• Analyze requirements and recommend suitable products or services.
• Facilitate sales according to customer needs.
• Input data into Salesforce to track prospects.
• Email potential business accounts as requested.
• Collaborate with internal and external partners across channels.
• Assist in manager projects, including translations and accreditation tasks.

Skills

Customer service

CRM proficiency

Multitasking & prioritization

Bilingual English/Spanish

Communication skills

Education

Two-year associate degree in communications, business, or a related field

Tools

Salesforce

Microsoft Teams

Vonage

Salesforce Cases/Omni-Channel

Job description

NCCO is seeking a customer service representative in Centennial, CO to support sales and product inquiries. You will resolve questions across calls, email, and live chat, guiding customers through offerings and promotions while maintaining high service standards.

Ideal candidates have an associate degree and prior CRM experience; bilingual English/Spanish is a strong plus. The role requires strong communication, multitasking, and collaboration across teams.