Customer Service Associate - No Degree Required (Centennial) | $60,000-$85,000

The Dorne Region; Centennial (CO); On-site; USD 38,000 - 52,000; Full time

Job summary

The Dorne Region in Centennial, CO is seeking a customer support specialist who thrives on helping people get the information they need and ensuring nothing falls through the cracks.

You will respond to client questions, guide them through options, update records after each interaction, and coordinate handoffs to teammates when needed.

This full-time, on-site role emphasizes organization, clear communication, and reliable documentation to keep accounts moving forward and to support team workflows.

Qualifications

• No degree required.
• Organized and communicative.
• Able to document interactions clearly.

Responsibilities

• Respond to client questions, walk people through options, and follow up to confirm next steps are completed.
• Update records after each interaction so the team has accurate, current information to work from.
• Coordinate handoffs when a client needs to connect with another teammate and confirm it happens.
• Manage a queue of follow-ups and keep notes so any teammate can pick up.
• Track outstanding items and flag anything unresolved to keep accounts moving forward.

Skills

Communication skills

Organizational skills

Record-keeping

Follow-up

Tools

CRM software

Job description

This role is about helping people get the information they need and making sure nothing falls through the cracks.

What You Handle Day to Day

You respond to client questions, walk people through their options, and follow up to confirm next steps are completed. You update records after each interaction so the team has accurate, current information to work from. When a client needs to connect with someone else on the team, you coordinate that handoff and confirm it happens.

How You Stay Organized

You manage a queue of follow-ups and keep notes that any teammate could pick up and understand. You track outstanding items and flag anything unresolved. Accuracy matters here because the team relies on what you document to move accounts forward.

Support and Growth

You are trained on systems, processes, and client communication from your first week. Grow in an independent role with coaching, team support, and opportunities for greater responsibility. As you build confidence, you take on more complex client situations and contribute to team workflows.

This is a full-time, on-site position in Centennial, CO. No degree is required. If you are organized, communicative, and ready to learn, this role fits.