Customer Care Specialist - In-Office, Growth Opportunities

Vortex Colorado, LLC; Centennial (CO); On-site; USD 21,000 - 30,000; Full time

Job summary

Vortex Doors in Centennial, CO is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will resolve inquiries, schedule services, and ensure a positive experience while working in an in-office environment.

The role emphasizes strong communication, problem-solving, and data-entry accuracy, with dispatch responsibilities and product knowledge development as part of daily tasks.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service or administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Detail-oriented data entry and accuracy.
• Ability to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Team player capable of handling high-stress situations professionally.

Responsibilities

• Interact with customers via phone and email professionally and courteously.
• Identify needs, provide information, and schedule services as needed.
• Maintain detailed records of interactions in the customer management system.
• Dispatch vehicles and personnel to meet customer requests with appropriate routing.
• Develop product knowledge to provide accurate information to customers.

Skills

Communication

Customer service

Problem-solving

Attention to detail

Teamwork

CRM software

Microsoft Office

Data entry

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Vortex Doors in Centennial, CO is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will resolve inquiries, schedule services, and ensure a positive experience while working in an in-office environment.

The role emphasizes strong communication, problem-solving, and data-entry accuracy, with dispatch responsibilities and product knowledge development as part of daily tasks.