Customer Success & Solutions Lead

Pregis LLC; Grand Rapids, Northern (MI, KY); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Pregis LLC is seeking a Customer Success Representative in Grand Rapids, MI to support film products and partner relationships. You will learn products, respond to customer requests, and coordinate with sales, R&D, and logistics to fulfill orders and forecast demand.

The role emphasizes proactive customer engagement, accurate data handling, and collaboration across teams to improve service levels and profitability for Pregis’ Film division.

Qualifications

• Experience asking probing questions to understand customer needs.
• Strong interpersonal communication and active listening skills.
• Outgoing, independent worker with initiative.
• Ability to think quickly and solve problems.

Responsibilities

• Collect voice of customer and understand requirements to source solutions.
• Research, train, and gain product knowledge to support customers.
• Respond quickly to internal and external requests.
• Route opportunities to sales and R&D teams for development.
• Assist in scheduling, planning, and providing production intel to customers.
• Communicate delivery requirements to logistics and update ERP data.

Skills

Probing questions

Interpersonal communication

Self-starter

Problem solving

Tools

Microsoft Office Suite

Job description

Pregis LLC is seeking a Customer Success Representative in Grand Rapids, MI to support film products and partner relationships. You will learn products, respond to customer requests, and coordinate with sales, R&D, and logistics to fulfill orders and forecast demand.

The role emphasizes proactive customer engagement, accurate data handling, and collaboration across teams to improve service levels and profitability for Pregis’ Film division.