Customer Success Specialist – Packaging & Film Solutions

Pregis; Grand Rapids (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Pregis, based in Grand Rapids, is hiring a Customer Success Representative to support our film and packaging customers. You will work under Sales Operations leadership to grow partner satisfaction, maintain accurate customer data, and coordinate with logistics and the sales team to meet demand and timelines.

The role emphasizes proactive communication, problem-solving, and the ability to respond quickly to customer requests.

Qualifications

• Experience in asking probing questions to understand customer needs.
• Strong interpersonal communication and active listening skills.
• Outgoing self-starter who can work independently.
• Ability to think quickly and solve problems.

Responsibilities

• Collect voice of the customer and understand requirements to identify solutions.
• Support sales team and maintain customer data accuracy.
• Respond quickly to internal and external requests.
• Route opportunities to sales executives and R&D as needed.
• Contribute to forecast planning and inventory management.
• Coordinate with logistics to meet delivery requirements.

Skills

Customer service

Communication skills

Problem solving

Independent worker

Job description

Pregis, based in Grand Rapids, is hiring a Customer Success Representative to support our film and packaging customers. You will work under Sales Operations leadership to grow partner satisfaction, maintain accurate customer data, and coordinate with logistics and the sales team to meet demand and timelines.

The role emphasizes proactive communication, problem-solving, and the ability to respond quickly to customer requests.