Customer Success & Service Ops Leader

AMAX; Fremont (CA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible spending account

Commuter benefits

Disability insurance

Job summary

AMAX is seeking a Client Success Manager in Fremont, CA to lead the customer support function, optimize processes, and ensure outstanding service delivery that aligns with company goals.

You will manage support teams, act as the primary customer contact, and collaborate with Sales to align service offerings with client needs. The role focuses on satisfaction, retention, and scalable processes in a fast-paced hardware environment.

Qualifications

• College educated with 3+ years experience working directly with customers.

Responsibilities

• Foster and maintain strong customer relationships to drive long-term satisfaction, retention, and success.
• Serve as the primary point of contact for customers, ensuring alignment on goals, expectations, and service delivery.
• Oversee outsourced on-site service delivery, including quotation development, SOW definition, and scheduling coordination; ensure seamless communication between customers and service providers.
• Partner with Sales to support the development and positioning of service offerings that align with customer needs and business objectives.
• Review and analyze bidding documents and customer agreements to ensure scope clarity and successful execution.
• Manage Professional Services projects from initiation through completion, ensuring delivery is on time, within scope, and meets customer expectations.
• Develop and provide pricing for services offerings in collaboration with internal stakeholders.
• Monitor, analyze, and report on customer satisfaction metrics; identify trends and drive continuous improvement initiatives.
• Proactively identify risks and address customer concerns with urgency to ensure a positive customer experience.
• Implement and optimize customer success processes, tools, and reporting to improve efficiency and scalability.

Skills

Customer relationships

People management

Communication skills

Project management

Problem solving

Contract review

Education

College degree

Job description

AMAX is seeking a Client Success Manager in Fremont, CA to lead the customer support function, optimize processes, and ensure outstanding service delivery that aligns with company goals.

You will manage support teams, act as the primary customer contact, and collaborate with Sales to align service offerings with client needs. The role focuses on satisfaction, retention, and scalable processes in a fast-paced hardware environment.