Customer Success & Service Operations Manager

AMAX; Fremont (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible spending account

Commuter benefits

Disability insurance

Job summary

AMAX, a leading GPU‑accelerated IT infrastructure provider in Fremont, CA, seeks a Client Success Manager to lead the customer support function and drive satisfaction. You will manage support teams, optimize processes, and align service delivery with organizational goals.

You will partner with Sales and Professional Services to ensure successful engagements, analyze customer feedback, and implement improvements.

Qualifications

• 3+ years of direct customer-facing experience.
• Strong interpersonal and communication skills.
• Customer-focused with results-driven mindset.
• Excellent verbal and written communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in AI/high-tech industry and with servers/OEM manufacturing a plus.

Responsibilities

• Foster and maintain strong customer relationships to drive long-term satisfaction, retention, and success.
• Serve as the primary point of contact for customers, ensuring alignment on goals, expectations, and service delivery.
• Oversee outsourced on-site service delivery, including quotation development, SOW definition, and scheduling coordination; ensure seamless communication between customers and service providers.
• Partner with Sales to support development and positioning of service offerings that align with customer needs and business objectives.
• Review and analyze bidding documents and customer agreements to ensure scope clarity and successful execution.
• Manage Professional Services projects from initiation through completion, ensuring delivery is on time, within scope, and meets customer expectations.
• Develop and provide pricing for services offerings in collaboration with internal stakeholders.
• Monitor, analyze, and report on customer satisfaction metrics; identify trends and drive continuous improvement initiatives.
• Proactively identify risks and address customer concerns with urgency to ensure a positive customer experience.
• Implement and optimize customer success processes, tools, and reporting to improve efficiency and scalability.

Skills

Customer relationships

Communication

Problem solving

Project management

Multitasking

Education

Bachelor's degree

Tools

CRM software

Job description

AMAX, a leading GPU‑accelerated IT infrastructure provider in Fremont, CA, seeks a Client Success Manager to lead the customer support function and drive satisfaction. You will manage support teams, optimize processes, and align service delivery with organizational goals.

You will partner with Sales and Professional Services to ensure successful engagements, analyze customer feedback, and implement improvements.