Customer Success & Service Excellence Manager

Odyssey Logistics; Anchorage (AK); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

401(k) plan with company match

Paid Time Off

Employee Assistance Program

Job summary

Odyssey Logistics is looking for a Customer Service Manager to lead a team focused on delivering exceptional customer experiences. You will oversee onboarding, account management, and ensure that the team meets performance goals throughout Alaska.

The ideal candidate will have strong management experience and logistics knowledge, proficient in tools like TruckMate and Microsoft Excel. This role supports operational excellence and requires traveling to various locations in Alaska.

Qualifications

• 3-5 years of management experience is required.
• 3.5+ years of experience in logistics or related field.
• Ability to prioritize and manage time effectively in fast-paced environments.

Responsibilities

• Lead and develop a team of customer service representatives.
• Oversee customer onboarding and account success.
• Monitor key performance indicators related to customer satisfaction.

Skills

Management or supervisory experience

Logistics knowledge

Customer service operations

Analytical skills

Communication skills

Interpersonal skills

Microsoft Excel proficiency

Education

Bachelor's degree in Business, Industrial Management, or related field

Tools

TruckMate

ERP platforms

Job description

Odyssey Logistics is looking for a Customer Service Manager to lead a team focused on delivering exceptional customer experiences. You will oversee onboarding, account management, and ensure that the team meets performance goals throughout Alaska.

The ideal candidate will have strong management experience and logistics knowledge, proficient in tools like TruckMate and Microsoft Excel. This role supports operational excellence and requires traveling to various locations in Alaska.