Client Experience & Sales Enablement Specialist

Tecstone-Granite; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Tecstone Granite is seeking a Customer Experience & Sales Support Specialist to become a key link between the company and its customers. You will handle quotations, orders, artwork coordination, product inquiries and timely delivery updates while collaborating with sales, production, art and operations teams.

The role emphasizes ownership, problem solving and delivering an outstanding customer experience. A college degree is welcome, but attitude and ability matter more, with growth into broader

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational ability.
• Good numerical and computer skills.
• Ability to manage multiple priorities.
• Sound judgment and creative problem-solving skills.
• Confidence dealing directly with customers and making appropriate decisions.
• A strong sense of personal responsibility and ownership.
• A willingness to learn, ask questions and take on increasing responsibility.

Responsibilities

• Respond promptly and professionally to customer calls and emails.
• Build strong, trusted relationships with customers.
• Prepare quotations and accurately enter, review and process orders.
• Help customers understand products, options and order requirements.
• Coordinate artwork, order changes and special requirements.
• Provide accurate updates on production, shipping and order status.
• Work across production, artwork, shipping, purchasing and other departments to keep orders moving.
• Take ownership of customer questions and problems through resolution.
• Support Account Managers and the outside sales team.
• Follow up quotations and help convert opportunities into orders.
• Maintain accurate customer, quotation and order information in Salesforce and Tecstone's business systems.
• Develop strong knowledge of Tecstone's products, processes and customers.
• Look for opportunities to improve the customer experience and grow customer relationships.

Skills

Verbal communication

Written communication

Attention to detail

Organizational skills

Numerical ability

Problem solving

Ownership

Sales interest

Education

College degree preferred

Tools

Salesforce

Job description

Tecstone Granite is seeking a Customer Experience & Sales Support Specialist to become a key link between the company and its customers. You will handle quotations, orders, artwork coordination, product inquiries and timely delivery updates while collaborating with sales, production, art and operations teams.

The role emphasizes ownership, problem solving and delivering an outstanding customer experience. A college degree is welcome, but attitude and ability matter more, with growth into broader