Customer Success & Sales Support Specialist

OmniCable; Buford (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive Medical / Dental / Vision

No-cost Life / STD / LTD / AD&D

401k Retirement Savings Plan

Tuition Reimbursement

Scholarship Fund

Flexible Workplace

Job summary

OmniCable, a premier redistributor of wire and cable, is seeking an outgoing Customer Service Representative (Sales Support) in Buford, GA. The role supports Account Managers with customer needs, order entry, quotes, RMA processes, and vendor agreements, while cultivating strong customer relationships.

You will engage with internal teams and customers, promote OmniCable awareness, and assist daily order completion and issue resolution.

Qualifications

• High School Diploma required.
• Proficiency in Microsoft Office and basic computer skills.
• Strong organizational and time-management abilities.
• Excellent written and verbal communication and interpersonal skills.
• Bachelor’s Degree or equivalent experience is a bonus.

Responsibilities

• Assist Account Managers with customer needs and administrative duties (order entry, quoting, RMA, ship and debit agreements).
• Maintain positive relationships with internal teams and customers.
• Engage under-penetrated accounts to promote OmniCable awareness.
• Support order completion and problem-solving with customers daily.
• Handle incoming call overflow and coordinate information in Infor and Salesforce.

Skills

Microsoft Office

Organizational skills

Interpersonal skills

Education

High School Diploma

Bachelor’s Degree (or equivalent)

Tools

Salesforce CRM

Infor ERP

Job description

OmniCable, a premier redistributor of wire and cable, is seeking an outgoing Customer Service Representative (Sales Support) in Buford, GA. The role supports Account Managers with customer needs, order entry, quotes, RMA processes, and vendor agreements, while cultivating strong customer relationships.

You will engage with internal teams and customers, promote OmniCable awareness, and assist daily order completion and issue resolution.