Customer Service Representitive (CSR)

OmniCable; Buford (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive Medical / Dental / Vision

No-cost Life / STD / LTD / AD&D

401k Retirement Savings Plan

Tuition Reimbursement

Scholarship Fund

Flexible Workplace

Job summary

OmniCable, a premier redistributor of wire and cable, is seeking an outgoing Customer Service Representative (Sales Support) in Buford, GA. The role supports Account Managers with customer needs, order entry, quotes, RMA processes, and vendor agreements, while cultivating strong customer relationships.

You will engage with internal teams and customers, promote OmniCable awareness, and assist daily order completion and issue resolution.

Qualifications

• High School Diploma required.
• Proficiency in Microsoft Office and basic computer skills.
• Strong organizational and time-management abilities.
• Excellent written and verbal communication and interpersonal skills.
• Bachelor’s Degree or equivalent experience is a bonus.

Responsibilities

• Assist Account Managers with customer needs and administrative duties (order entry, quoting, RMA, ship and debit agreements).
• Maintain positive relationships with internal teams and customers.
• Engage under-penetrated accounts to promote OmniCable awareness.
• Support order completion and problem-solving with customers daily.
• Handle incoming call overflow and coordinate information in Infor and Salesforce.

Skills

Microsoft Office

Organizational skills

Interpersonal skills

Education

High School Diploma

Bachelor’s Degree (or equivalent)

Tools

Salesforce CRM

Infor ERP

Job description

Job Requirements

Customer Service Representative (Sales Support) | OmniCable

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties such as order entry, quoting, RMA's, ship and debit agreements with vendors, etc.
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
• Support order completion and problem solving with customers on a daily basis
• Receive and coordinate incoming call overflowEnter and maintain requests and information in Infor and salesforce
• Provides friendly and efficient Customer Service throughout

Our Opportunity

OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 16 North American distribution centers. Since our founding in 1977, we only sell to distributors.

Job Requirements

Customer Service Representative (Sales Support) | OmniCable

Currently, we are looking for an outgoing and self-assured Customer Service Representative (Sales Support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.

Customer Service Rep (Sales Support) Responsibilities

• Support Account Managers by assisting with customer needs, issues, and other related administrative duties such as order entry, quoting, RMA's, ship and debit agreements with vendors, etc.
• Establish and maintain positive work relationships with internal team and customers
• Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
• Support order completion and problem solving with customers on a daily basis
• Receive and coordinate incoming call overflow
• Enter and maintain requests and information in Infor and salesforce
• Provides friendly and efficient Customer Service throughout

Our Opportunity

OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million-dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 16 North American distribution centers. Since our founding in 1977, we only sell to distributors.

OmniCable is a subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our Mission Statement: To empower shared success by being the best vendor to our customers, the best customer to our vendors, and the best employer to our employees through innovation and collaboration.

We believe in empowering your future!

Work Experience

Customer Service Rep (Sales Support) Job Requirements:

• High School Diploma
• Microsoft Office Proficiency
• Exceptional organizational & time management skills
• Strong communication & interpersonal skills

Bonus

• Bachelor’s Degree, or equivalent experience
• Salesforce.com proficiency (or another CRM system)
• Experience with service industry or call center
• Experience with industrial sales

Benefits

Besides earning a competitive wage, OmniCable offers these other great benefits:

• Competitive Medical / Dental / Vision / Prescription Plans
• No-cost Life / STD / LTD / AD&D
• Health Savings & Dependent Care Accounts
• 401k Retirement Savings Plan with competitive employer match
• Tuition Reimbursement
• Scholarship Fund
• Flexible Workplace