Customer Success & Sales Support Coordinator

Piedmont National Corporation; Montgomery (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Piedmont National Corporation is seeking an Account Manager to assist and support the Sales team in selling products and services. You will assess customer needs, discuss opportunities with internal stakeholders, and help close sales and place orders. General admin duties and potential travel are included.

The role emphasizes maintaining customer relations, processing orders, and providing timely updates and reports to management and customers.

Qualifications

• High School Diploma or GED required.
• Associate degree helpful.
• 4 years of job experience minimum in customer service or sales support.
• Packaging industry experience beneficial.

Responsibilities

• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately.
• Order processing: Process orders, provide confirmation receipts and estimated ship dates, give order status, process credit card orders and RMA’s.
• Sales support: Support regional sales managers with updates to ensure opportunities are kept current and accurate.
• Order Tracking/Status: Provide order status and backlog reports, track key customer activity, update customers as needed and provide continual feedback.
• Answering customer calls/customer interface and taking customer orders.
• Input customer orders into the ERP System and update customers on the status of their orders.
• Liaison between sales and corporate administration, resolving problems and ensuring information to provide to necessary parties in an accurate and timely manner.
• Provides administrative support and assistance.
• Complete all required continuous learning training, including safety, compliance, and job specific.
• Other duties as assigned. Duties and responsibilities may vary slightly depending on branch location

Job description

Piedmont National Corporation is seeking an Account Manager to assist and support the Sales team in selling products and services. You will assess customer needs, discuss opportunities with internal stakeholders, and help close sales and place orders. General admin duties and potential travel are included.

The role emphasizes maintaining customer relations, processing orders, and providing timely updates and reports to management and customers.