Dynamic Sales Support & CSR Specialist

Piedmont National Corporation; Montgomery (AL); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Piedmont National Corporation in Montgomery, AL is seeking a CSR/Sales Assistant to support the Sales team, assess customer needs, and help place orders. The role also handles general administrative duties, filing, records maintenance, and office tasks across branches.

The position requires strong communication, MS Office proficiency, and the ability to manage multiple tasks in a dynamic environment. Travel may be occasional; training and onboarding are provided.

Qualifications

• High School Diploma or GED is required.
• 4 years of experience in customer service or sales support.
• Packaging industry experience is beneficial.

Responsibilities

• Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately.
• Order processing: Process orders, provide confirmation receipts and estimated ship dates, give order status, process credit card orders and RMA’s.
• Salessupport: Support regional sales managers with updates to ensure opportunities are kept current and accurate.
• OrderTracking/Status: Provide order status and backlog reports, track key customer activity, update customers as needed and provide continual feedback.
• Answering customer calls/customer interface and taking customer orders.
• Input customer orders into the ERP System and update customers on the status of their orders.
• Liaison between sales and corporate administration, resolving problems and ensuring information to provide to necessary parties in an accurate and timely manner.
• Provides administrative support and assistance.
• Complete all required continuous learning training, including safety, compliance, and job specific.
• Other duties as assigned. Duties and responsibilities may vary slightly depending on branch location.
• All purchase orders are given special attention, clear confirmation, and detailed follow-up work to ensure that they are done correctly using all business software as necessary.
• Purchasing agent is very responsive to the requests of others within the company.
• Must manage their portion of inventory (stock items in his/her categories) in an accurate and timely manner.
• Must order and track inventory closely and make sure to have enough stock product inventory and critical customized products to fulfill customer needs.
• The purchasing agent should continually work at negotiating with vendors and freight companies to save Piedmont as much money as possible by buying the best quality of product they can at the lowest cost possible.
• Must be up to date with market trends & notify internal teams with updates in market price increases and decreases.
• Utilize purchase reports to create purchase orders.
• Vendor management including current vendors and new vendors.
• Various projects and responsibilities as assigned by the purchasing manager or the management team.

Skills

Communication skills

Team player

Organization skills

Adaptability

Travel readiness

Education

High School Diploma or GED

Associate degree (helpful)

Tools

MS Office Suite

Job description

Piedmont National Corporation in Montgomery, AL is seeking a CSR/Sales Assistant to support the Sales team, assess customer needs, and help place orders. The role also handles general administrative duties, filing, records maintenance, and office tasks across branches.

The position requires strong communication, MS Office proficiency, and the ability to manage multiple tasks in a dynamic environment. Travel may be occasional; training and onboarding are provided.