Customer Success & Sales Manager – Growth & Events

Malibu C; Indianapolis, Northern (IN, KY); Hybrid; USD 26,000 - 28,000; Full time

Job summary

Malibu C is seeking a Customer Support & Sales Manager in Indianapolis to lead multi-channel support and drive direct sales growth. You will manage customer accounts, order workflows, and promotions, coordinating with Sales, Marketing, Operations and Fulfillment to ensure a superior customer experience.

You will oversee order accuracy, reporting, and event-related sales activities, with emphasis on upselling, retention, and revenue growth across Malibu’s brands.

Qualifications

• Demonstrated ability to provide exceptional customer service across channels.
• Strong written and verbal communication with professional demeanor.
• Excellent organizational and time management skills.

Responsibilities

• Lead phone, chat, email, and support; assess inquiries and resolve issues.
• Drive direct sales through product recommendations and promotions.
• Manage customer accounts, orders, and payment information in ERP.
• Monitor orders in MalibuC.com and Shopify; update statuses and notes.
• Coordinate cross-functionally with Sales, Marketing, Ops, Fulfillment and Finance.

Skills

Customer service

Communication

Organization

Time management

Teamwork

Education

High school diploma or equivalent

Cosmetologist license (preferred)

Tools

CRM systems

Microsoft Office

ERP systems

Job description

Malibu C is seeking a Customer Support & Sales Manager in Indianapolis to lead multi-channel support and drive direct sales growth. You will manage customer accounts, order workflows, and promotions, coordinating with Sales, Marketing, Operations and Fulfillment to ensure a superior customer experience.

You will oversee order accuracy, reporting, and event-related sales activities, with emphasis on upselling, retention, and revenue growth across Malibu’s brands.